Anyone else not getting e-mail notification

titus · #1 09-13-2011, 04:37 AM

Hello,

Just did a test by sending e-mail to the following members:
ALang - No bounce
ALBERTA REEF - No bounce
The Grizz - Bounced
The Codfather - Bounced

I'm getting the following for The Grizz and The Codfather. It appears the connection is fine but when Canreef's mail server tried to tell the other end the receipient's address (the RCPT TO command), it failed with 554.

<grizzwelding@platinum.ca>: host inbound.platinum.ca[69.31.192.26] said: 554
Transaction failed (in reply to RCPT TO command)
<RCAUDRON@nait.ca>: host mx3.nait.ab.ca[192.197.128.96] said: 554 Transaction failed (in reply to RCPT TO command)

Titus

The Grizz · #2 09-13-2011, 05:15 AM

So what changed Titus? Is this on CanReefs end or mine? I have received notifications before the shut down.

The Grizz · #3 09-13-2011, 08:43 PM

Still no notification joy.

The Grizz · #4 09-15-2011, 05:42 AM

Again still no joy, anyone MOD's have any ideas.

titus · #5 09-15-2011, 01:07 PM

Hello,

From the way it's logged I guess it's over at your end. Have you been able to check with the admins there?

Titus

christyf5 · #6 09-15-2011, 03:38 PM

Quote:

Originally Posted by The Grizz

Again still no joy, anyone MOD's have any ideas.

unfortunately Titus is the only one that can deal with this sort of thing, we don't have access to server type stuffs

Aquattro · #7 09-15-2011, 04:16 PM

The error is typically seen when your server has the sender blacklisted. Mail is now coming from a different source (I suspect) and that source is on a list used by whichever servers are not accepting the messages. Best solution is to contact your email provider and ask them about it, see if they can modify their lists.

globaldesigns · #8 09-15-2011, 07:25 PM

Quote:

Originally Posted by Aquattro

The error is typically seen when your server has the sender blacklisted. Mail is now coming from a different source (I suspect) and that source is on a list used by whichever servers are not accepting the messages. Best solution is to contact your email provider and ask them about it, see if they can modify their lists.

Both sides need to check things... Titus needs to make sure the if mail is being sent from the web server local smtp, that the IP is not blacklisted... If sent from an actual mail server (different box) again, check the IP.

The same goes with the recipient, however that is most likely going to be worse than pulling teeth if you have to deal with a major ISP like Telus or Shaw.

I personally would recommend Canreef to check the IP's they are using, and if by chance they are being blacklisted, then you need to fix.

If Canreef email is being sent via a major ISP, then don't do it this way, as most major ISP's email servers are blacklisted at times.

Also if Canreef is hosting its own email/web services on a major ISP line, be careful, as the sending email port (SMTP) 25 is blocked by all major ISP's of the world now. What this means that even if you have your own mail server, IP, connection, but is provided by one of these such ISP's, most likely they are taking the email on port 25 and re-routing through their mail servers. And as stated above they have many servers, with some at times blacklisted, causing things like sparatic loss of email. You usually have to pay more to have an un-altered, un-filtered line with an open port 25. With some ISP's, they just won't offer an open port 25.

I just sold my hosting company, and I can testify, the one big issue I had was with the ISP's and how people had their systems, email, software, etc. setup... As this issue is known, but only if you know what to search for.

Hope this helps.