hidden reef winning #s

[Chin_Lee]

Originally Posted by Whatigot

I bought 200$ worth of stuff on saturday and 60 of it was regular price stuff that I was NOT given any discount on....
it was only 15 bucks outta my pocket so no biggie but now i find that their is some draw to which I have not entered?

Man.....

Were you one of the first 100 to enter the store at 6 pm on Sat? If not, it would explain why you didn't enter the draw.

When did you notice your discount was not given? I'm assuming its when you get home ........ correct? Generally it is more courteous (and easier) to try to resolve matters like this privately with HR first. If you have your receipt, I'm sure it can be resolved quickly. Judging by the number of customers in the lineup for the cashier, human error was inevitable.

[Redrover]

Some cheese with your wine...say what ???

RJ

[HiddenReef]

I Can't Believe It.Actually I Can . I Have Done This For 18 Years And Nothing Surprises Me Anymore. All It Takes Is A Phone Call."We Can And Will Correct This For You" .What Were You Missing The Discounts On.Maybe It Was Already On Special? It Is Way Too Easy For People Today To Sit Behind A Computer And Complain Rather Than Some Good Old Communication Via Phone Or In Person.
We Are Not Perfect Nor Did We Ever Say We Were, But I Think We All Had A Great Time And So Did 99% Off The Customers.

Anyway Enough Of The Negativity. Wait And See What's We Have Instore For Next Weekend

[marie]

Originally Posted by Whatigot

WOW, so this is customer service for you guys at hidden reef?

I love how your focus is on the fact that I metioned this on a public forum where everyone can see rather than on the fact that your company failedone of your customers.
I think it speaks quite clearly on the management at HR and the real values of the guys running the show.
I post on all these reef forums, I shop ALOT and I am on the internet frequently so I am surprised after reading some good tings about you guys that this is what the mentality is.

who cares if you overcharged one guy 15 bucks right? as long as he doesn't post and make it public.
what do you think is more detrimental to your store, me posting the question asking why it happened or your complete inability to do anything but insult me and make me regret ever driving the 25 minutes to what i thought was a reputable dealer?

I considered this a non issue, just an annoyance, but now you have made it personal for me.
I am not the one who has done anything wrong here, you have.
thank you for exposing what is really hidden at hidden reef, i will do my best to make sure people are aware of what they can expect if they shop there.

Wow, step back from the keyboard and take a deep breath. You were just told to give them a phone call, why don't you do that and get the whole mess staightened out?

[marie]

do you think you are helping things here by antagonizing me further?
I feel like i did no wrong here, sorry if other forum members do not agree.

I didn't say you were in the wrong, it's just airing dirty laundry in public is a sure way to get a thread locked

[Tom R]

Great Job Mike and Staff

I only wish I could of been there on Saturday night. Half the fun is seeing what my friends are buying. I am sure that Mike and his staff did their best to service all their customers as quickly and efficiently as possible. I am sure that in the frenzy of the moment errors may have been made, but why is it that only the people that were overcharged take it to the Internet, where are all those people that got a better deal than they should of.

Tom R

[Whatigot]

Originally Posted by Tom R

Great Job Mike and Staff

I only wish I could of been there on Saturday night. Half the fun is seeing what my friends are buying. I am sure that Mike and his staff did their best to service all their customers as quickly and efficiently as possible. I am sure that in the frenzy of the moment errors may have been made, but why is it that only the people that were overcharged take it to the Internet, where are all those people that got a better deal than they should of.

Tom R

Read my posts, I mentioned that the discount I got on the sale items was enough to make up for the overcharge. I also mentioned I was impressed with the service as well as the selection.

[HiddenReef]

Whatigot.I just don't understand why a phone call wasn't givin.You saw that we were open Sunday and you are a regular customer of the store who comes out regularly, so why do this in a public forum.Also why do the stores {not just us}have to be silent about it these kind of things.

We made a mistake and I do apologize and do want to correct it but in the future give us or the store a ring.

[skylord]

OKay Tom R....I will admit to getting an even better deal. I bought some eagle eye's that were supposed to be $30 at 50% off. Mike sold them to me for $10 instead of $15.

But I really feel quilty about getting $400 worth of salt for less than it cost HR.

Not all things got 25% off. Items on sale didnt get an additional 25%.

Scott

[findingnemo1]

Although i didn't get to take part in the sale. I can definetly say that these guys are great. When they had the last sale of free shipping they didn't have what i wanted at the time and did order it in (hopefully this week) And MIke still offered to honour the free shipping deal.
I think they are great and can honestly agree that mistakes happen all the time. And all it should have and would have taken was a simple phone call to clear it all up.Nobody is perfect and putting on a sale as big as they did i am sure was abit chaotic.

But just my 02