King Eds? Wow! I'm done with them!

[Seriak]

Originally Posted by Chaloupa

The owners name is Cathy. She's lovely! If you have a concern I would bring it up with her.....as she most likely doesn't frequent fish sites, running her business takes up enough time for 2 of us I'm sure.....because she isn't online much (I assume) she has NO idea that there are ANY unhappy people. Her sales are likely still very good, no one speaks up that there's an issue so she thinks it's all going great.

A couple questions for you.

If I go into the store and ask for Cathy would she have time for me and or if I phone the store and ask to speak to Cathy, what kind of answer would I get from the person who picked up the phone.

I find most owners of busy stores also have no time to deal with customer complaints either. That's what they pay their managers for.

A customer who experiences bad service goes home and talks about it with their friends. It doesn't matter what type of business it is. If they have a good experience they tell 1 friend, if they have a bad experience they tell 10. I would think with the openness of the digital age, business' should be even more careful as the 10 friends now easily becomes a thousand or more using facebook and forums.

Neoh took the time to talk to a manager about what they saw before making this post, but the manager didn't seem to care or have enough knowledge. I see nothing wrong with this post in general as it doesn't slam the business it just gives an honest review about their visit and as the thread developed we learned a little bit about why that part of the store is not doing so well at this time.

[Chaloupa]

Originally Posted by Seriak

A couple questions for you.

If I go into the store and ask for Cathy would she have time for me and or if I phone the store and ask to speak to Cathy, what kind of answer would I get from the person who picked up the phone.

I find most owners of busy stores also have no time to deal with customer complaints either. That's what they pay their managers for.

A customer who experiences bad service goes home and talks about it with their friends. It doesn't matter what type of business it is. If they have a good experience they tell 1 friend, if they have a bad experience they tell 10. I would think with the openness of the digital age, business' should be even more careful as the 10 friends now easily becomes a thousand or more using facebook and forums.

Neoh took the time to talk to a manager about what they saw before making this post, but the manager didn't seem to care or have enough knowledge. I see nothing wrong with this post in general as it doesn't slam the business it just gives an honest review about their visit and as the thread developed we learned a little bit about why that part of the store is not doing so well at this time.

I have no idea what her schedule is like or if she has a manager to handle complaints...but I do believe it's fair to bring the complaint to her. How she handles it from there I cannot answer as I'm not her. I didn't say there was anything wrong with this post, so please don't put words in my post. Feedback is always good....but bringing it to someones attention is even better. If the manager sucks then take it higher...just a suggestion for him to get his grief out on the person who holds the key. My feedback to his concern is just as valid as yours.