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#1
05-15-2013, 08:51 PM
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Hello Everyone,
I thought it relevant to make a posting about shipping charges and how we handle them. Also, I wanted to say that we appreciate all of the kind words that have been shared within this thread. It's feedback like that which keeps us trying hard to continue supplying quality goods at the best prices - with excellent after sale service & support. Our shipping policies are clearly stated, here, and we do not deviate from them. Notes: - We do not charge for boxes & other packing materials used - period, thus they are not rolled in to the shipping price or added after the order is confirmed etc. - During check out, the customer confirms the shipping charges and they will not be charged more than that. In the rare case we catch a problem, or the combination of courier preference and number of shipment pieces results in a higher rate, the customer will be contacted to confirm before we ship. - If anyone finds that a shipping charge appears high during check out, we welcome them to give us a call so we can look in to it for them. You can also simply put a special instruction on the order and we will review it and contact you. As an online retailer we are very sensitive to the issues surrounding shipping charges and we will continue to be so. Thank you, Jeff J&L Aquatics Ltd. |
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#2
05-15-2013, 11:46 PM
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JL Aquatics
Nothing but top level service and product from JL. I have been very happy everytime I do business with them regardless if its live fish or product. Outstanding company to work with. Thanks guys.
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#3
05-16-2013, 12:56 AM
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I experienced poor customer service from JL when a new part I received was broken.
I ended up dealing directly with the supplier. Likely will not do business with them in the future. But others have reported great experience with them so maybe my dealings were isolated.. Who knows. Think I will stick to my lfs
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Reeferfulton 110 gallon semi cube build |
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#4
05-16-2013, 02:46 AM
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I wish J&L was my LFS.
Quote:
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#6
05-16-2013, 04:03 AM
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New it would be a hard sell. They seem to be well respected.
I got 4 days of zero percent. Then gave up.
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Reeferfulton 110 gallon semi cube build |
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#7
06-14-2013, 06:31 PM
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ReeferFulton,
Sorry for the less than satisfactory experience you had with us. If you ever need assistance with anything, please feel free to contact me and I'll be happy to work with you. We make every effort to get back to our customers within 12-24 hours (at the longest). If anyone has issues (of any kind) that are not being rectified by the sales/support team, I invite you to contact me directly and I will be happy to help get things fixed up. Thanks to all for the continued support! Jeff J&L Aquatics Ltd. 604-444-1161 888-840-1146 jeff@jlaquatics.com |
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