Ripped off from ups and apex

lockrookie · #1 01-15-2013, 11:10 PM

I had no issue with duty from ups on repair of my power bar the only issue was ups screwing up... Talk to Paul use twitter to voice a complaint and you should get a refund of he duty.

It's not Neptune systems fault it's ups trying to screw ppl over one mishap at a time. If you contact Paul I'm sure he will help you straighten it out

subman · #2 01-16-2013, 12:10 AM

I sent an apex Jr back and it was returned no charges at all.

Phil · #3 01-16-2013, 12:27 AM

Ya I've sent a email to both Neptune and ups so see what they say and I know it not Neptune but it could be if they didn't put of the shipping papers that it was a warrintee return. I was in the process of buying another apex lite too, I'm going to wait to see the out come of this first.

Phil · #4 01-16-2013, 12:54 AM

Here's the email I just got from Neptune

Phil,

I'm not sure why they would have charged you duty in this instance the customs value was entered as $1.00, therefore there should not have been any duty fees.*

I sincerely apologize for the inconvenience.

Thank you,

??????

Aquattro · #5 01-16-2013, 01:15 AM

Quote:

Originally Posted by Phil

Here's the email I just got from Neptune

Phil,

I'm not sure why they would have charged you duty in this instance the customs value was entered as $1.00, therefore there should not have been any duty fees.*

I sincerely apologize for the inconvenience.

Thank you,

??????

Right. It's not duty, it's the UPS brokerage fee.

mike31154 · #6 01-16-2013, 02:33 AM

UPS is the devil.

mark · #7 01-16-2013, 02:39 AM

might not be much in the big US/Canada trade deals but so many companies in the States have lost my business if they reply they'll ship UPS only

reefermadness · #8 01-16-2013, 12:36 PM

Quote:

Originally Posted by Aquattro

Right. It's not duty, it's the UPS brokerage fee.

Its never duty with UPS or FEDEX...its always the brokerage free.

In this case you should not pay a cent. They should not have even put 1.00 in the value box. I know if I ship to the states there is a place I can check for warranty/repair and you can write that in the description. If this was done you wouldnt be paying.

I would contact UPS and let them know the situation and demand them to reverse the charge.