I hate technology...please help me

[Seriak]

What type of router!

Mine initially gave my router an ip of 192.168.1.50 but my network was using a D-Link router which uses the 192.168.0.1-255 range. I had to use the utility on the CD to manually change my IP into the correct range.

[Aquattro]

The update app will put in a default IP, which may not be the correct one. Use the Apex display to confirm the IP it's using and make sure the updater has that IP.

[claymax]

i had a bunch of trouble when i first got mine, so i phoned neptune and they got me going in under 15 min

[yellowworld]

Originally Posted by Seriak

What type of router!

Mine initially gave my router an ip of 192.168.1.50 but my network was using a D-Link router which uses the 192.168.0.1-255 range. I had to use the utility on the CD to manually change my IP into the correct range.

Im using a Telus router, Actiontec V1000H. I got it back online I can access if from both my windows PC and my Mac with the base unit IP address but when i go to up date it, the window reads this



Loading firmware file into memory
Firmware file load complete...
Calculating Apex Start Checksum Vector
Calculating Apex Start Checksum Vector complete...
The controller address is: 192.168.1.171
Connecting to controller at address: 192.168.1.171
Connecting
Connected, waiting for login prompt
Login prompt detected, sending user name information
User name accepted, sending password information
Waiting for login to be accepted
Login successful
Login successful
Requesting boot loader version information
Placing Apex in read to receive mode
Trying to connect: attempt 1
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 2
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out

and so on and so on with out ever getting passed the Apex timing out

right now im trying to load the "aqua4.hex" file
my IP add is: 192.168.1.50
my HTTp Port is: 80
user is: admin
pass is: 1234


ive also tried restarting the base unit with no luck as well

[Aquattro]

What is that 192.168.1.50? The computer IP? Base unit?

[Aquattro]

Beside the network address field is a magnifying glass, if you click that, does it resolve the IP?
Your unit is not exposed to the internet, I assume that's by design?

[Aquattro]

You may want to post this at the support forum as well.

http://forum.neptunesystems.com

[yellowworld]

Hey Brad Thank you very much I dont know what i did, i just back tracked a lot of stuff and started over and this time it worked first time

THANKYOU FOR EVERYTHING!!! and everyone as well