Ecotech Radion fan stopped

[Bblinks]

Sorry to hear about your radion Wayne, I hope it will get resolved for you fast. Lighting is so important in a reef tank I think they should ship you a new one before you have to return the defective unit so at least you can have it semi working until it arrives. I had a similar issue with one of my AI, the AI support team work exceptionally well with me to resolve the issue. They shipped out the replacement direct and it was here within a few days and they told me to keep the defective one.

[Rice Reef]

Originally Posted by Bblinks

Sorry to hear about your radion Wayne, I hope it will get resolved for you fast. Lighting is so important in a reef tank I think they should ship you a new one before you have to return the defective unit so at least you can have it semi working until it arrives. I had a similar issue with one of my AI, the AI support team work exceptionally well with me to resolve the issue. They shipped out the replacement direct and it was here within a few days and they told me to keep the defective one.

Hi Rich, thank you for your support. The Ecotevh support team was awesome and had earlier suggested that they were going to send one to me directly first until I told them that my unit was purchased in Canada and that I would have to go thru the Canadian distributor, which fine. I do hope they will accommodate me and are able to send one out to me without me having to return first...

[Rice Reef]

Just received pm from Martin and been informed that Aquadigital has sent a replacement out to me and I am to return the defective unit back to Modular once the replacement arrives. Thank you for the quick response and again excellent service from Martin. This type of service will always win back my business, locally or not.

[Bblinks]

Good stuff.