Ocean Aquatics - my first impression

[troni]

Originally Posted by NU-2reef

Did you say anything to the staff before ranting on a public forum? Maybe they have a valid reason if you cared to ask. I have found OA to be one of the most helpful shops in the area.

What's with all the whiners lately?

Its not his responsibility to ask why, its theirs to inform customers they're in the middle of a renovation, a sign when you first walk in or when they come ask you if you need any help.

[Flash]

Originally Posted by troni

Its not his responsibility to ask why, its theirs to inform customers they're in the middle of a renovation, a sign when you first walk in or when they come ask you if you need any help.

I do agree.... they should have a sign up or something.. but also it's a stores job to keep the area clean and safe for customers! I know in my old store if the floor was wet, we'd let them know to be careful, or excuse the mess if we were re-organizing things! who knows what the circumstances were though...

ps... still hate hard boiled eggs... bleh

[reptile guy]

Stores free and clear to walk around just too many things on the go lol. Don't eat them often but gotta say hard boiled eggs ain't bad lol

Originally Posted by Flash

I do agree.... they should have a sign up or something.. but also it's a stores job to keep the area clean and safe for customers! I know in my old store if the floor was wet, we'd let them know to be careful, or excuse the mess if we were re-organizing things! who knows what the circumstances were though...

ps... still hate hard boiled eggs... bleh

[subman]

In all seriousness as a business owner I want to know when my customers aren't happy. Its a way to make changes and get better. I'm sure its a great store but Greg has said wat he saw and its up to them to make it better. For every Greg there are 10 others that just left to never return. Its never up to customers to ask why the store is in its contition or any other reason, its up to the staff to make sure they know what's going on.

Take the feedback and use it to improve.

[Flash]

FINE... Jason.... You need to make sure that your M&M store in millwoods has more then peach juice to sample when I am there.....

just kidding... i only drink the peach juice! lol!

[subman]

Originally Posted by Flash

FINE... Jason.... You need to make sure that your M&M store in millwoods has more then peach juice to sample when I am there.....

just kidding... i only drink the peach juice! lol!

NO JUICE FOR YOU!


(We dont have a juice machine any more lol)

[Flash]

Originally Posted by subman

NO JUICE FOR YOU!


(We dont have a juice machine any more lol)

WHHHHAAAAATTTTTTTT???? Where did it go???!!! I would have paid top $$ for that!!! now I have even less of a reason to go there....

and it will be good to see another store. I went to J and L's last time I was there. I'll be staying at my parents place out in south delta so i'll stop by!! i'll have a hard time not buying anything as it will die!

[subman]

Originally Posted by Flash

WHHHHAAAAATTTTTTTT???? Where did it go???!!! I would have paid top $$ for that!!! now I have even less of a reason to go there....

Ummm its been gone for 2 years


You need to come by more often lol

[reptile guy]

I want as much feedback from our customers as I can so can improve there visits when they come in. Feedback is always welcome but felt I should address the issues and concerns he had as being very disappointed is something we never want anyone to feel. Better to have them leave happy and hopefully having a laugh or two at all the antics that seem to go on here lol

Originally Posted by subman

In all seriousness as a business owner I want to know when my customers aren't happy. Its a way to make changes and get better. I'm sure its a great store but Greg has said wat he saw and its up to them to make it better. For every Greg there are 10 others that just left to never return. Its never up to customers to ask why the store is in its contition or any other reason, its up to the staff to make sure they know what's going on.

Take the feedback and use it to improve.

[subman]

Originally Posted by reptile guy

I want as much feedback from our customers as I can so can improve there visits when they come in. Feedback is always welcome but felt I should address the issues and concerns he had as being very disappointed is something we never want anyone to feel. Better to have them leave happy and hopefully having a laugh or two at all the antics that seem to go on here lol

Absolutely! I was typing as your replies came up, slow thumbs today.

I love the passion this hobby envokes. One person has a so so experience and we jump to the stores defence asap. It must be a great store and I will have to make a trip out that way one day as well.