Ocean Aquatics - my first impression

[reptile guy]

I want as much feedback from our customers as I can so can improve there visits when they come in. Feedback is always welcome but felt I should address the issues and concerns he had as being very disappointed is something we never want anyone to feel. Better to have them leave happy and hopefully having a laugh or two at all the antics that seem to go on here lol

Originally Posted by subman

In all seriousness as a business owner I want to know when my customers aren't happy. Its a way to make changes and get better. I'm sure its a great store but Greg has said wat he saw and its up to them to make it better. For every Greg there are 10 others that just left to never return. Its never up to customers to ask why the store is in its contition or any other reason, its up to the staff to make sure they know what's going on.

Take the feedback and use it to improve.

[subman]

Originally Posted by reptile guy

I want as much feedback from our customers as I can so can improve there visits when they come in. Feedback is always welcome but felt I should address the issues and concerns he had as being very disappointed is something we never want anyone to feel. Better to have them leave happy and hopefully having a laugh or two at all the antics that seem to go on here lol

Absolutely! I was typing as your replies came up, slow thumbs today.

I love the passion this hobby envokes. One person has a so so experience and we jump to the stores defence asap. It must be a great store and I will have to make a trip out that way one day as well.