Buyer Beware: Big Al's Calgary

[TheMikey]

One final thing before I go to bed, I think Big Al's handled the situation poorly. Given the importance of customer satisfaction in an age where you can sit at home and order the same thing for less (and much more conveniently), I think they've alienated the customer. And given the rather small population of hobbyists in Canada, I think good word of mouth and having happy customers is of utmost importance.

With that in mind, though, my point remains that they've done nothing wrong, nor - from the evidence provided - are they obligated to correct. As a private business, they are free to create the rules they run their business upon. Businesses can hide behind whatever rules they like - sometimes to their own detriment - but that doesn't mean they owe the consumer anything (which is why I avoid large chains in general).