OK shameless

[Samw]

Originally Posted by reef_raf

Chuck, they are, but most of us that can get there also use the same ISP. I believe it might have something to do with router tables managed by our ISP.

If they can reach the site by IP address but not by domain name, then it shouldn't be a router issue but a DNS issue. They are probably using different DNS servers which is what we can find out if they run nslookup or ipconfig. For example "ipconfig /all"

If it starts working after a while, then it sounds like the DNS server they were using had an older and different IP address that was cached and then eventually refreshed with the correct one.