Ups burns me again

I work for UPS and I'll tell you right now that no one is going to call you when a parcel arrives it dosn't matter what you write on the box, who do you think is gonna call you, not the driver, you think they are gonna use their personal phone to tell you that your box has arrived. A small center alone pushes out 12000 boxes a day, so yeah there imperfections to the service.