Aquatronica Controller

[Dave C]

Originally Posted by support@proline

I do frequent some of the aquatronica boards & I believe more than anything majority of the posts are about the flaws ,problems & part replacements they need.

That's not really a fair comparison given the fact that there is a single user of Profilux in N.A. at this time. Wait until you have a base of 50-100 users, set up a forum for them to meet & share comments and see how things like the language translation, change in electrical, stuff like that impact this market. I have frequented the same boards and I've found many satisfied Aquatronica users. That's the reason I purchased that controller. But it is still relatively new to this market and did go through some bug fixing & beta testing so I don't deny that there were issues. Most have been resolved to date. How would you compare the Aquatronica to ELOS, or Profilux to ELOS?

[support@proline]

Hi Dave
That is exactly why I mentioned that ,The northamerican versions of profilux were being tested for some months before release .
The reason I mentioned the problems ,many of them are software or probe problems ,poweroutage issues,...
Profilux does not have those exact problems ,I was merely making a comparison between 2 products.
Also as far as Elos,I saw the unit @ MACNA looks very well built ,unfortunately I don't have much experience with it ,what I have used so far Neptune ,Profilux & aquatronica,it will not be fair for me to make a comment about Elos controller without any experience with it.
Dave I am pleased you are happy with your unit & it is working for you ,I hate to make anyone feel bad about a purchase & that was not my intention.
Regards
Proline

[support@proline]

Hi Psyire
Give me a few weeks as soon as the products land I will start a thread with all their features.I will be asking Matthias to do a write up on it as well.Thanks for all your interest
Regards
Proline

[Dave C]

Not to worry, I don't feel bad about my purchase. But you need to be fair when commenting on issues that arose from the Aquatronica product when it was first released into N.A. users' hands. Sure, there were issues that needed to be resolved, much like there were issues with the first release of the Vortech. But those issues don't diminish the value of the product as a whole. One thing that I have noticed is that the company behind the Aquatronica product is very responsive to its customers' needs & wants and that is what will make this a good product for years to come. I assume the same will be said of the Profilux product.

[Ruth]

Originally Posted by Dave C

One thing that I have noticed is that the company behind the Aquatronica product is very responsive to its customers' needs & wants and that is what will make this a good product for years to come.

And that statement is the key and just may sway me in favour of an Auqtronica when and if I decide to buy a controller. I have bought some very expensive German made equipment that has since broken down (within a year) and have found the customer service to be sorely lacking. If you want something that has broken fixed or replaced you are on the hook for some very expensive shipping.

[Dave C]

I should also say, don't treat my posts as an endorsement for Aquatronica. Although I do have the unit in my possession & have tested it on my tank, the tank that it is intended to be used on isn't running yet. So far I'm very happy with what I see, but it's not actually controlling anything.

[Ruth]

Well we can look forward to some detailed reviews when you get everything hooked up.
I just think it is important to see that a company actually stands behind their products and is interested in customer service and willing to listen to their input.