WHAT IS UP WITH BLUE WORLD

zuzes20011 · #1 08-31-2012, 10:05 PM

Hey guys so dos any one no what is going on with blue world i was in there today and was told shannon no longer works there there was dead fish and melting Anemones when i pointed them out the lady working there was write up rude i pointed out that there was a dead half eaten tang in the tank and was asked in a very rude tone what are you hear to point every thing out i said no but if your having problems with your tanks i don't want to put anything in my tank left my fish on the counter and said thank you have a nice day and walked out they have lost my business that's for sure

FragIt Dan · #2 08-31-2012, 10:18 PM

Hah, I had a similar experience at another store around Nanaimo a couple of weeks ago. I was told "if you are shopping at J&L Aquatics, we don't wan't you as a customer". I was only trying to let them know they were more than twice the price as J&L... they made it like crystal ClearWater they didn't want me as a customer, so now I shop elsewhere

. Maybe it's that time of the 'year'

. I know it is typically slow through the summer for aquarium stores.
Dan

Bob · #3 09-01-2012, 02:52 AM

She got a new job...with horses
Blue world will not be the same....she will be missed
I bet it was a girl playing on the computer....

mrhasan · #4 09-01-2012, 01:34 PM

Reminds me of the customer service back in my country :P

Proteus · #5 09-01-2012, 01:45 PM

I was in yesterday also. She wouldn't even get off the computer to help me. I asked and she said. I'm only part time. Call Taylor tommorow. And ran back to her bingo game. I have talked to ken about her before and he made 100 excuses. I simply told him if she's working I'll walk out. I think part of the problem is ken and her hubby are besties. I'm sure it will reflect in his sales as there's been lots of complaints

BlueWorldAquatic · #6 09-01-2012, 01:50 PM

To set the record straight, Shannon is still there, as her two weeks is not up yet. She has been given an offer that she couldn't refuse to work with horses, and since her daughter is competing it will allow here to be there more for her.

As for the odd dead livestock, depending on the time of day, and the location of the issue. All stores have this issue, so this isn't because Shannon is gone. just overlooked.

As for the rude staff member, I WILL deal with this immediately as this is NOT acceptable. As for that comment, that will be brought up also.

BTW Nick, you mentioned it to me once, and I made no excuses, I told you I would talk to her about it.

My personal apologies to anyone,

Ken

Proteus · #7 09-01-2012, 01:56 PM

Shannon will be missed. Though I'm glad Taylor is still there

Adread · #8 09-01-2012, 01:58 PM

I agree with Ken. I've been to every lfs in the city and have seen dead livestock in everyone at some point or another. Just think about the fact that we have all lost a fish or two in our systems, now think about how many fish they deal with in a day to day basis. It happens.

The rudeness is another story. It should never be welcomed and knowing what I know about Ken it won't be.

I'll still be shopping at blue world.

Cheers
Adam

BlueWorldAquatic · #9 09-01-2012, 02:11 PM

SHannon will be missed, the main reason the store was purchased, and sale fast tracked was because her previous employer shut the doors on her and the staff.

I guarentee changes will be made towards customer service, it will be better than ever.

Ken

Proteus · #10 09-01-2012, 02:46 PM

Thank you for chiming in ken as I have had great experiences and advise from you and your staff.