Speedwave warranty who to contact and am I screwed

riceboy · #1 01-17-2014, 02:49 PM

Do you guys know what the warranty is and what does it cover? Have a speedwave dc 2640 pump go out I think it's the power supply as there is no light on the unit. (Turned of the pump to feed and it won't turn back on) I bought it June 4 2013 and still have reciept.

Aquattro · #2 01-17-2014, 02:58 PM

I'd say that contacting the seller might be the best action.

lastlight · #3 01-17-2014, 03:09 PM

check to make sure the impeller isn't seized. mine does that every couple months which is a real joy.

Aquattro · #4 01-17-2014, 03:28 PM

I have one of these pumps still new, really not sure it's a good idea to hook it up

FishyFishy! · #5 01-17-2014, 03:41 PM

If you want, I have a dry unit sitting around that we could do some tests with. I have two controllers and power supplies that we could test with just to find out what the issue is. Text me if you want to try that out tonight.

riceboy · #6 01-17-2014, 04:31 PM

Quote:

Originally Posted by FishyFishy!

If you want, I have a dry unit sitting around that we could do some tests with. I have two controllers and power supplies that we could test with just to find out what the issue is. Text me if you want to try that out tonight.

thanks man i'll take you up on that gonna give concepts a call and see what they can do lol

riceboy · #7 01-20-2014, 05:45 AM

Well just an update went to concepts on Friday and Dave and Matt were professional and helped me out ( no hassle questions, or tried to beat around the bush lol). Thanks guys!! Pump is working again and all is good!!! Turned out it was the power supply.

albert_dao · #8 01-20-2014, 08:11 PM

Concept can contact Proline if they require additional assistance.

PSA - IF YOUR PUMP SEIZES, YOU ARE NOT SCREWED.

lastlight · #9 01-20-2014, 08:14 PM

Quote:

Originally Posted by albert_dao

Concept can contact Proline if they require additional assistance.

PSA - IF YOUR PUMP SEIZES, YOU ARE NOT SCREWED.

no but if it seizes while i'm away i probably am lol.

glad it worked out for you victor.

gqlmao · #10 01-20-2014, 08:19 PM

The more I read up on these pumps the more scared I am.... This wasn't the only thread about these pumps ceasing to work. I was informed by Dave at Concepts never to run these over 80 percent or I will risk the power supply shorting out and over heating. The last thing I want is a failed return pump.