Vendor Ratings Forum

[Chaloupa]

I think it's great....I have to agree with Aquattro...I may not like the service I had with a vendor and I am not about to continue to hash it out in public with that vendor. I would hope that people would be honest, can't ask for more than that. I think for the mod's this is the easiest way (as they do have day jobs and LIVES other than Canreef) and does provide the members of Canreef with "something" to work from without dragging arguments into it.

And again, buyer beware....if you read the stats, post a thread asking people to PM you with personal experience with "such and such" vendor...you can't ask for more...it's more than we had a week ago!

Thanks to the Mods for putting something in place to help!

[christyf5]

Originally Posted by Chaloupa

I think for the mod's this is the easiest way (as they do have day jobs and LIVES other than Canreef)

What? We do?? Damn! I need to get one of those life thingys! *sigh*

[Chaloupa]

Originally Posted by christyf5

What? We do?? Damn! I need to get one of those life thingys! *sigh*

Oh whoops...that's right. Amend that last post to say "and all but Christy have day jobs and LIVES"

[christyf5]

Originally Posted by Chaloupa

Oh whoops...that's right. Amend that last post to say "and all but Christy have day jobs and LIVES"

well I have a day job now but I'm still working on getting a life

[sphelps]

Christy, can you remove the vendor rating forum for Engineered Aquariums as well. Although I like the idea I don't think it has been setup appropriately.

I have worked very hard making sure every customer I've had is 100% happy. To the best of my knowledge I've never had an unsatisfied customer and yet someone has voted stating they are very unsatisfied and I'm completely powerless to correct this. If a customer was unhappy I would do everything in my power to change that even if it meant a full refund. I highly doubt that this voter was a customer bur rather some random member with some kind of grudge regarding an unrelated issue.

The major problem with the system is that anyone can vote, only customers of that vendor should be able to vote. This seems like cruel and unusual punishment towards us vendors, I don't think we all need to suffer as a result of one bad egg.

Thanks,
Steven Phelps

On another note, I welcome feedback from actual customers. If you have any issues or concerns with any of my products please contact me directly. After that if you are still unsatisfied feel free to post publicly.

[fencer]

What I might suggest to vendors is that they email out a satisfaction/performance survey to each customer they sell to or deal with, surely this cannot be too much to ask. Or is it? This also provides proof that they asked if the customer was happy or not.

[Aquattro]

Originally Posted by fencer

What I might suggest to vendors is that they email out a satisfaction/performance survey to each customer they sell to or deal with, surely this cannot be too much to ask. Or is it? This also provides proof that they asked if the customer was happy or not.

Keep in mind someone's satisfaction level may be based on service received before entering into any sale, and may not have bought anything after being disappointed in the service.

Therefore, a survey isn't going to cut it.

It's laughable, to me anyway, that a vendor can be upset about having one poor rating with dozens of positive ratings. That gets my vote for unsatisfied right there

[Jason McK]

LOL This is hysterical.

[Powertec]

I like this forum even if the vendors don't want to be apart of it.
I find it funny that a vendor can post all of the positive feedback on the site but don't like if someone posts negative.

I see the point that another vendor can be negative about other vendors, as I have posted send me your pm's about vendors, and i have had vendors pm me about what they have ordered from competition and how i should not order from them, I think vendors shouldn't worry if the positve outways the negative.all in all i like the ratings and good job christy.

[marie]

I don't envy the mods job at all, it appears to be a losing battle to keep anyone happy