My experience with Incredible Aquarium - Edmonton shipment

[SeaHorse_Fanatic]

I also had superior service from Bill when we did our GB a week ago. He even took extra pics and texted them to me so I could choose which specimen to order. The packing was first rate and UPS was a bit later than expected ("arrive by 10am" was specified, but package arrived just before noon any ways, so not bad at all). Our corals opened up quickly, mine mainly opened up within hours of going into my tanks. I think most of us in the GB would order again from Bill. Nice to read that our positive experience seems the Norm rather than the exception.

[Bugger]

I bought a frag off him once it was nothing like the photo. I feel I was pied. If your going to buy make sure its a wysiwug.

[Coasting]

Originally Posted by SeaHorse_Fanatic

I also had superior service from Bill when we did our GB a week ago. He even took extra pics and texted them to me so I could choose which specimen to order. The packing was first rate and UPS was a bit later than expected ("arrive by 10am" was specified, but package arrived just before noon any ways, so not bad at all). Our corals opened up quickly, mine mainly opened up within hours of going into my tanks. I think most of us in the GB would order again from Bill. Nice to read that our positive experience seems the Norm rather than the exception.

Hey now, Bill and UPS guaranteed it would arrive by 12pm, and it showed at like 11:50am. I was the one who said UPS next day before noon usually shows by 10am for me :P
Yeah everything was packed great. Too great! Too much water haha that "50lb" box was WAYY to heavy to carry up stairs.

[SeaHorse_Fanatic]

Originally Posted by Coasting

Hey now, Bill and UPS guaranteed it would arrive by 12pm, and it showed at like 11:50am. I was the one who said UPS next day before noon usually shows by 10am for me :P

Sorry, my bad. Confused what you said about UPS versus what was actually stipulated for the shipment.

[Bill@IA]

Thank you everyone for the terrific feedback.

Every day we work on getting better and better at shipping you the products you expect to receive from us.

Your input and appreciation keeps us motivated.

[iamfrontosa]

Also just bought two RR frags from Bill. Awesome packaging. Definitely would buy from him again.

[Jenn_737700]

I bought 4 seahorses from Bill, 3 last July and another one just yesterday. All of them arrived in wonderful condition and are healthy, active and vibrant. I rate Incredible Aquarium a 5 out of 5 - because selection, health of livestock, pricing, quality and communication are all marvellous. I would most certainly buy from Incredible Aquarium again.