Looking for advice on Red Sea Max S-500 damaged by movers.

[Ryanv]

Originally Posted by Myka

BBB is an option too if they are a BBB company.

I was looking over those last night. Unfortunately, that was after the fact. If I saw these reviews prior, I would have found a different option.

http://www.yelp.ca/not_recommended_r...oving-edmonton
http://www.bbb.org/edmonton/business...nton-ab-174355

I'll post a negative review before I contact them tomorrow.


So I decided to fill the tank up a bit just to make sure there's no leaks.
I should know better to have towels ready but I wasn't expecting water to be immediately pouring all over the floor.

Turns out, I missed covering the hold in the reservoir drain cover. I missed it because it normally has a nipple on it that a hose connects to that connects to a float in the sump. However, mine is now missing that nipple so I can no longer attach a hose to it. It looks like it snapped off, likely if someone grabbed onto that part during the move.
It's the piece in the bottom right of this pic I found online. I'll have to order a new cover now.



I plugged the hole and kept filling and so far no leaks, though I'm only testing with an inch or so of water.
Red Sea also suggested using a strong epoxy. I have a glass repair kit lying around that I bought years ago so I think I'll now be forced to use it.

I should be getting replacement pricing tomorrow from Red Sea and from one of their Canadian distributors.

[04V10]

They have insurance... make sure you get a replacement..

[gobytron]

Originally Posted by 04V10

They have insurance... make sure you get a replacement..

you gotta read a whole thread before replying...

[Ryanv]

Well, I called the moving company and the boss kept repeating "there's no insurance on the job".
I asked why I wasn't even offered insurance and his only reply was "Well, there's no way we'd be able to insure something like that"
I told him the replacement costs and he argued the tank was only worth $700 max.

As soon as I mentioned I filed a complaint with BBB, he said there's nothing more to talk about and then hung up.
I tried calling back so I could explain that I would remove my negative reviews if he cooperated but, before I got the chance, he hung up on me again.

Red Sea gave me the following costs so far (US funds) :
S-500 glass tank: $787.50
Right side panel: $65.00
Left side panel: $65.00
Freight (from Houston for just the S-500 glass): $993.79

I'm still waiting for prices from their canadian distributor.

[gobytron]

They're not BBB accredited.

They could care less what BBB has to say.

They also obviously don't care about online negative reviews....yours is just a drop in that pond.

Hate to say it, but as soon as you signed, they had all the marbles.

You might be able to get something out of small claims....but I doubt it would be enough to be worth the effort and cost.