Jl fails yet again.

[gobytron]

You will never know if you would have received the same treatment had you not made a public complaint.

Chances are, you would have as most people report excellent service from J&L.

Good on you for reposting here to ensure everyone knows that JL came through at the end of the day.

we all know mistakes happen and I think that what all of us really expect is for companies to accept accountability for their mistakes and at least offer to do what is in their power to make it right.