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#2
09-09-2014, 10:50 PM
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Sounds like I'll need to handle this swap with you.
I tried to call you but was unable to reach you. Please respond to my email or call us - thank you. Jeff O'Neill J&L Aquatics Ltd. |
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#4
09-14-2014, 11:55 AM
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When I provided my address, I didn't put in CANADA. It turned out that the replacement is being shipped from Germany, not Montreal.
This is the item status message on the tracking page - "The item was handed over to the International Logistics Center Frankfurt on Sep 13, 2014 to be forwarded to United States of America." Will the guys at TUNZE assume that my address is it the USA and bungle up the shipment? Or, will the shipment go though USA first then to Canada? |
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#5
09-14-2014, 05:21 PM
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I have a tunze 3155 that I put in my tank on start up and found that the tunze won't work right if you have to much air bubbles in tank the bubbles stick to the eye and the sensor assumes water level is low and turns on pump
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#6
09-16-2014, 11:11 PM
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From speaking with Phil, my understanding is that it was to ship right to you from Germany. I'll follow up with them to find out if/why this is being routed through the USA.
Jeff J&L Aquatics Ltd. |
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#7
09-17-2014, 03:41 PM
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Hi Larrysy,
An update for you. Your package has been dispatched to your address, but will pass through the USA on the trip over. When you receive the package, let us know how the swap goes! I'll PM you further info now. Thank you for your patience, Jeff O'Neill J&L Aquatics Ltd. |
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