Panorama Marine LED & Actinic Sale (40% off)

[SteveCGY]

Originally Posted by martinmcnally

Sorry I have to correct you because that is false information.

1. We are an approved dealer for Ecoxotic AND infact we are the Ecoxotic distributor for Canada.

2. I did send you a receipt in the form of a PayPal invoice if you need me to resend it I can.

3. We handle all of the warranty claims for Ecoxotic in Canada and they have never asked a customer to ship products back in the 2 years we have been the distributor. They pass the approved warranty to us and we send out the parts.

If you like I can give you Angel Sinatra's email. She oversees warranty for Ecoxitic

If your an approved dealer why am I contacting them and why did they tell me differently? Should I not be able to go through you for warranty?

I never paid through paypal nor do I have a paypal account so no idea how I would receive a paypal receipt.

All I want is a new mounting kit (doubtful that will ever happen) before a disaster happens.


O well live and learn. Two companies to avoid like a plague now.

[martinmcnally]

Originally Posted by SteveCGY

If your an approved dealer why am I contacting them and why did they tell me differently? Should I not be able to go through you for warranty?

I never paid through paypal nor do I have a paypal account so no idea how I would receive a paypal receipt.

All I want is a new mounting kit (doubtful that will ever happen) before a disaster happens.


O well live and learn. Two companies to avoid like a plague now.

Sorry I see you paid EMT, you can use the EMT receipt as proof of payment or I can draw up another receipt for you.

We have the spare mounting brackets here to fill warranty but Ecoxotic has to approve them. They forward all details on to us first before we fill the warranty. Their number: 760-727-7285

BTW if this was a problem why didn't you ask me for a replacement receipt? You can always ask Angel to contact me directly for a receipt. I deal with Ecoxotic everyday.

[Samw]

Just found this thread. I bought 2 of these and they are working well. At first I had some problems with the leg mounts and the fixture slipped off (user error). But once I figured out how to clip the legs on properly (it requires some force), it was solid. Been running these for 3 months with the one touch controller with no problems.