Im done with my apex

[windcoast reefs]

Originally Posted by Aquattro

Just give them a call or email, they'll fix you right up.

they have a canadian number?

[Aquattro]

Originally Posted by windcoast reefs

they have a canadian number?

doubt it. Just email support, if they need to call you, they'll do it from their end.

[windcoast reefs]

Originally Posted by Aquattro

doubt it. Just email support, if they need to call you, they'll do it from their end.

okay sent them an email,

Any idea's why the display is not working and only one plug still has power to it?

[Aquattro]

Have you unplugged the main control module?

[windcoast reefs]

Originally Posted by Aquattro

Have you unplugged the main control module?

yup I unplugged the main unit, then plugged the ethernet in, then plugged it back in. Then I go and plug the display in and nothing happens, won't power on

[Aquattro]

Can you connect via web server? Meaning is it the display, or the control unit?

[windcoast reefs]

Originally Posted by Aquattro

Can you connect via web server? Meaning is it the display, or the control unit?

Nope I can't connect to the web server, and the display module won't power on.

[Reef Pilot]

Yeah, they are very good with their support. When I first got my Apex, I had trouble getting it set up initially, and emailed them. It was a weekend, and didn't expect to hear from them until Mon. But a fellow there, Paul, emailed me right back, and offered to call me back on the phone, when a simple fix was not apparent. In the end, I needed a new router, as I was using an old Treadnet that just wasn't very compatible.

Then I had another problem a little later where he needed to dial in and calibrate my EB8 power box so I wasn't getting erroneous email power off alerts. Again, he was very helpful, and it was quickly fixed.

And I've not had another problem since. So don't be afraid to ask for help via email. They will take care of you very quickly, I'm sure.