Rice Reef's 120 SPS Reef Tank

[Bblinks]

Wow dude, I guess it has been a crappy summer for you. I can tell you that I have experienced both good and bad customer service and let me tell you what a difference it makes. I recently had my AI's pc board go down on few units. I contacted AI and within hours I got a reply from Justin, he asked me to do a few tests and came to a conclusion that the first gen pc boards has failed. He offered me to ship out the replacements for free but it will be regular shipping, he also went one step above and offered me expedited service using several different options of shipping which I was glad to pay a little extra to ensure my thousand in corals aren't threaten by a couple of faulty lights. I mean this is almost life and death for the corals, 9 business days probably 13 days without lights is just simply ludicrous! I was very satisfied with the respond time and the quality of service that I received from Aquaillumination and I can tell you that I will be a happy return customer. On the other hand, I have also dealt with some characters that will instantly point there finger at everyone else except for themselves. They will tell you that its never the product but the end user like you must have drop it in water or it has never had a problem like this before or "these are German made product, you know the Germans they always make good stuff...." that was a quote from shamwow(btw they suck). Dealers and distributors have to realize that your responsibility doesn;t end until the warranty period has expired at the very least and not everyone is looking for a free hand out. Get your customer service right and you will get repeat customers, if not then you might as well be in a different business.

Anyways I am just glad that thing has some what worked out for you. Hope to see some cool pics soon. If you need help setting up the apex controller and the calcium reactor I will be more then happy to come out and help. That way I will have an excuse to check out your tank and go ninja on the corals.

Originally Posted by Rice Reef

Haha! I will try and take some new pics later this week.
Late jul and aug have been trying times for me and the tank...

Had some issue late in July with the profilux standalone doser and had stopped dosing for almost a week ( with exception to a few manual dosing) until I figured out the issue with the doser... The dosing pump for the Mg would not stop... Profilux thought that water had gotten in. Stopped the doser,checked it out and later that week it started to work properly again. It turns out that there was nothing wrong... and it may have had a brain fart moment... ever since it has been working normal again. My ca and Alk are lower then the norm but I have been gradually dosing extra to bring this back.

Then in Aug, one of my radion light failed... The fan stopped working... Bad luck, I guess... called Ecotech, was told that I had to deal with the Cdn distributor. Martin of Modular Led responded to my concerns. From there on it was out of his hands and I had to deal with the distributor on this. Overall, my experience with Martin had been great and he was even empathetic of the situation... I wished my experience with the distributor could have been the same or better...
About 1/4 of the sps browned out as I did not get the replacement light until almost 9 business days later.
Anyways, life goes on... I am still having light issues and it is the programming of the replacement light... I am dealing with ecotech on this and the people there have been great. I call them between 6am and 7am in the morning before work and we are still working on it.
What the problem is is that once the lights are programmed and when i exit the software ( after saving etc...) it does not go through the light cycle and the lights remains on so I have to manually turn it off at night and on in the morning.

I have picked up a Apex controller and also the Radion TIR lens kit. I have yet to install these items and I will once the light programming is fixed.
I am now also considering in getting a ca reactor down the road as I hear so many great things about it...

Back to the tank, surprisingly corals are still growing ( I had only one frag fatality ( STN) and hope things will be back to normal soon. Sould have pics later this week ( I hope)...