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#1
09-01-2012, 01:50 PM
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To set the record straight, Shannon is still there, as her two weeks is not up yet. She has been given an offer that she couldn't refuse to work with horses, and since her daughter is competing it will allow here to be there more for her.
As for the odd dead livestock, depending on the time of day, and the location of the issue. All stores have this issue, so this isn't because Shannon is gone. just overlooked. As for the rude staff member, I WILL deal with this immediately as this is NOT acceptable. As for that comment, that will be brought up also. BTW Nick, you mentioned it to me once, and I made no excuses, I told you I would talk to her about it. My personal apologies to anyone, Ken Last edited by BlueWorldAquatic; 09-01-2012 at 01:55 PM. 
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#3
09-03-2012, 01:43 PM
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Shannon is the reason I have gone to BW. Followed her from enthusiasts. I agree with the service, it will be a lot different without Shannon smiling away. Taylor is nice so not knocking him, but I have received less than stellar service when anyone else is working. Without Shannon, not sure if I'll head that way Very often anymore. Sorry. Good luck Shannon. You are already missed.
__________________
 My 70 Gallon build: http://www.canreef.com/vbulletin/showthread.php?t=66478 My Mandarin Paradise: http://www.canreef.com/vbulletin/showthread.php?t=72762 I wonder... does anyone care enough to read signatures if you make them really small? I would not. I would probably moan and complain, read three words and swear once or twice. But since you made it this far, please rate my builds. 
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#4
09-01-2012, 01:58 PM
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I agree with Ken. I've been to every lfs in the city and have seen dead livestock in everyone at some point or another. Just think about the fact that we have all lost a fish or two in our systems, now think about how many fish they deal with in a day to day basis. It happens.
The rudeness is another story. It should never be welcomed and knowing what I know about Ken it won't be. I'll still be shopping at blue world. Cheers Adam
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#5
09-01-2012, 02:11 PM
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SHannon will be missed, the main reason the store was purchased, and sale fast tracked was because her previous employer shut the doors on her and the staff.
I guarentee changes will be made towards customer service, it will be better than ever. Ken
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#7
09-01-2012, 03:28 PM
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Hats off to Ken!! For him to chime in shows that he is dedicated to the level of his customer service. Its also hard for Ken to watch the store 24/7 as most of us that know Ken personally that this is not his regular day job so to speak. I have never had any issues with any of the staff ever and we will miss you Shannon but if I did have issues with a staff they would be the first to know it as I can get somewhat vocal and dont really care if I offend or tick some one off
 .Its hard these days to find good employees, everyone just want's the $$$ and most people don't really like there jobs, lord knows I hate mine sometimes & my boss can be a real dick ( hey wait I am my own boss ) I cant wait to see what Ken does if he was to relocate, I see some nice changes could be in the works.
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Feed the bear goodies, make a new friend, don't feed the bear............... 8' - 165gal Reef DIY LED's Build 2012 Nano Contest Winner Febuary 2013 POTM Winner 300 gal + 60 gal Complete DIY Build
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#8
09-01-2012, 03:32 PM
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I know i alway miss you Ken you are either out of town or not there. some day we will meet up.
__________________
180 starfire front, LPS, millipora Doesn't matter how much you have been reading until you take the plunge. You don't know as much as you think.
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#9
09-01-2012, 04:03 PM
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#10
09-03-2012, 05:43 AM
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Hybrid Mode
