Where to get Chiller fixed??

[LeanneP]

Hi Greg,
I have the chiller hooked up to a canister filter. Have had a hell of a time trying to get the filter to work right and I finally took it back and they gave me a new one. Hoping this one works better than the last. The flow is 350 gph and I have the chiller set at 78 degrees and it should kick in at 2 degrees higher at 80 degrees. The chiller itself works because if I manually set the temp higher once it has gone up, it kicks in and cools it. However, even when my flow rate was really slow when my filter wasn't working right it still didn't seem to give me the correct temp. I would love to get this fixed as it would make it so much easier if I could just have my lights programed to come on and off so any input would be appreciated.
Thanks.
Leanne P

Originally Posted by gregzz4

Before you send it away ...

Sorry if you've been through this already

Sometimes it's just a matter of settings, plumbing and the pump rating
I see online it's suggested to run a pump of between 200 and 350 gph
If your pump is larger than that, it will take a very long time to cool down your tank as the water isn't being chilled much

If you haven't already been through this, I have these questions;

What flow do you estimate you have running through it
How long does it take to turn on once it hits the set temp
What hysterisis do you have set