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  #1  
Old 02-16-2012, 07:25 PM
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Slick Fork Slick Fork is offline
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Thought I'd share an update and give credit where it's due. Especially since I shared a negative experience on this thread

After reading about my issue I got a PM from Pfoster at Reef Wholesale stating that he had never been approached by the retailer about this issue and offering to replace the defective unit. So, I sent him the broken one and got a brand new one in the mail.

Gotta say that I'm really impressed with the customer service from Reef Wholesale. It changed a pretty negative experience to a positive one.

Thanks
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Old 02-16-2012, 07:28 PM
tparsons tparsons is offline
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Quote:
Originally Posted by Slick Fork View Post
Thought I'd share an update and give credit where it's due. Especially since I shared a negative experience on this thread

After reading about my issue I got a PM from Pfoster at Reef Wholesale stating that he had never been approached by the retailer about this issue and offering to replace the defective unit. So, I sent him the broken one and got a brand new one in the mail.

Gotta say that I'm really impressed with the customer service from Reef Wholesale. It changed a pretty negative experience to a positive one.

Thanks
Glad we could get you back up and running again
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Old 02-17-2012, 02:01 PM
gobytron gobytron is offline
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That is good service for sure...

nice to know.
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