Online shoppers beware...

[ALang]

Wow. What a mess. Just like talking to a brick wall.
Even if the website is incorrect, they should still honor the offer, shouldn't they?
I'd be very cautious with returns, exchanges, customer service after your purchase if you still decide to deal with them.

Thanks for the heads-up.

[Kevotron]

some of the replies sounds like it was copy & paste from a template lol

[coppertop]

Originally Posted by Kevotron

some of the replies sounds like it was copy & paste from a template lol

I copied them from my email as best I could and tried to leave out my last name..I guess it doesnt matter anyhow.

If you want me to forward this mess to you I can..pm me an email.




It was absolutely ridiculous dealing with this woman at ReefConcept...I wouldve told her where to go..but I really wanted to try these aquabeams for that price.

[Seamazter]

Im on the retailers side of this one.

[MarkoD]

Lol this 10 times worse is what you get when dealing with SWC

[jorjef]

Originally Posted by Seamazter

Im on the retailers side of this one.

+1

[Zoaelite]

In her very first email she politely informs you she can recalculate the shipping cost. That recalculated cost was $16.34, 50% off your initial shipping cost would put you at $13.64.

If you don't want to pay $2.70 out of principle reject the offer. You clearly thought you were getting a good deal though. IMO you have no warrant to drag this company through the mud.

It was absolutely ridiculous dealing with this woman at ReefConcept...I wouldve told her where to go..but I really wanted to try these aquabeams for that price.

Private messages are just that by the way, private.

[Nano]

Originally Posted by zoaElite

In her very first email she politely informs you she can recalculate the shipping cost. That recalculated cost was $16.34, 50% off your initial shipping cost would put you at $13.64.

If you don't want to pay $2.70 out of principle reject the offer. You clearly thought you were getting a good deal though. IMO you have no warrant to drag this company through the mud.



Private messages are just that by the way, private.

+1 and if I remember correctly there is a rule here about these types of posts.

[sphelps]

First off consider when you order from places like Quebec you may very well be dealing with a language barrier so don't expect exception 2 way communication. Second in terms of customer service what did you expect, she seemed completely 100% polite and judging by the dates and times posted with the emails extremely quick at replying, many places take 24 hours.

I might not be understanding correctly but if this complaint actually comes down to less than $3 extra for shipping then I just don't get it. I'm thinking some of us shouldn't order stuff online....

[coppertop]

I did say the price on items was good..and I wouldve been comfortable paying FULL shipping charges...but if a company advertises HALF OFF SHIPPING ON ALL LIGHTING...I EXPECT THEM TO HONOR IT ON A LIGHTING PURCHASE...within reason of course.

The end shipping charge of $16 was reasonable...BUT it took 4 emails for me to get it. These emails were polite..on both sides I think...but this is not what I consider GOOD CUSTOMER SERVICE. I am posting a buyer beware. I am not slandering. What occured is fact.

If you think this is good service...shop til you drop.