This really steams me.

[parkinsn]

Originally Posted by Parker

I often wonder if the management at said establishments are directing the employees to sell, sell, sell or if it’s just a general lack of knowledgeable employees, or the lack of proper training and education. If they don't know what they are doing is incorrect, is it the employee's fault? I don't believe so.

I worked for a big box store in my FW days years ago. Thats all it was.... Sell, sell, sell. I would send people to other stores to be sure they were getting what they need not what we had on the shelf. I figured that if your going to buy something and have half a head on your shoulders buy what is proper. If you help a customer out properly the first time they will remember that and come back to you when then need something, at least I remember customer service like that. I quit shortly after management gave me a talking to about not sending people away and just making a sale.