One day in Van - Which store???

Bblinks · #1 03-03-2011, 06:04 AM

JL opens late, well later then most 8 pm weekdays and island pets is even later, doors closed at 9. I don't have much interest for island since their main focus is fresh water, and the salt selection is so over priced not worth the time. Oceanaquatics is a good place also. So many choices so little time.

Kermit'da'Hermit · #2 03-17-2011, 04:33 AM

Is it me or do the staff at J&L ignore you most of the time & then treat you like an idiot the rest of the time. I live 5 mins from J&L and I go all the way out to Ocean aquatics for everything because i get a MUCH better service from them.

#3 03-17-2011, 04:53 AM

trilinearmipmap · #4 03-17-2011, 05:04 AM

I have gotten good service from J & L for many years.

christyf5 · #5 03-17-2011, 05:06 AM

Quote:

Originally Posted by trilinearmipmap

I have gotten good service from J & L for many years.

same here

htfn · #6 03-17-2011, 05:28 AM

I am surprise, JL treat you guys bad. I never got those kind of feeling every time I go there.

2pts · #7 03-17-2011, 05:53 AM

I have gotten great service from J&L. I like that even if I ask a new person a question, they will ask the experienced person instead of bsing me.

Often have to wait a while to get help because they are busy, but thats ok, I'm a salt addict so I just browse.

Bblinks · #8 03-17-2011, 06:10 AM

Quote:

Originally Posted by htfn

I am surprise, JL treat you guys bad. I never got those kind of feeling every time I go there.

Same here. I get awesome service from Jl. The problem with Jl IMO is having a huge online customer base. Jeff and Renee are the most experience there, of course being the most knowledgeable also has it's downfall as most of the customer want to deal with them and ask questions all the time but as we all know there are just not enough of them to go around. Jeff is always dealing with online orders and there web based customers while Renee deals with the retail customers. In there fish room only a few are left who knows what they are talking about so pick the rigt person to talk to is very important. I guess what I am trying to say is just like any other store, there are those who are very knowledgeable who are pleasant to deal with. Those who are able to answer most if not all your question, but vice versa there are those who are there just to catch fish for you. This does not only apply to Jl, it also applies to many other aquarium store in the lower mainland.

VFX · #9 03-17-2011, 05:56 AM

Quote:

Originally Posted by Kermit'da'Hermit

Is it me or do the staff at J&L ignore you most of the time & then treat you like an idiot the rest of the time. I live 5 mins from J&L and I go all the way out to Ocean aquatics for everything because i get a MUCH better service from them.

I found the exact opposite. J&L always treat me well whilst OA leave me wanting. Every. Single. Time.

I guess from the sounds of it, it's a case of Your Mileage May Vary.

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