Would you buy from an LFS that dodges questions?...****** Apology*******

[paddyob]

Originally Posted by The Grizz

This is my EXACT OPINION and I can be very opinionated and very vocal. As a business owner I feel it is my job to know all about the things I do and services I provide. But as a SW hobbyist I try to research everything I want to add to my tank as much as possible. It is not up to us as hobbyist to question what LFS do or bring in because they are in business to make money.

BUT if I have a problem with a certain shop I WILL NOT RETURN to that store and I do have my favorites and I will say that RED CORAL Calgary and BLUE WATER in Edmonton are my favorite to visit. I don't expect to them to know everything but if they don't know and I don't know then it is research time for both. There are a few questionable shop out there one being here in Red Deer ( opps there I go again ) and a few with questionable pricing but who are we to tell them what to do. I just say don't go back if there is an issue.

Just my 2 cents worth.

Agree they will make money. They say the easiest money is made dishonestly ha ha!

Blue Water = Blue World I assume.

What I like, as Ken BW mentioned earlier... as a retailer he does not know it all and will not claim to... but he will find out.

Whether or not the retailer likes your questions, they should be respectful and just answer. Again I feel I need to reiterate... It is not about telling the retailer what to do or what to order.... it is about the lack of willingness to be straight up and simply answer direct questions.

If a retailer will not answer... then they MUST be hiding something.

And yes... I will not frequent stores that have a closed door policy or provide poor information or service.

[The Grizz]

Originally Posted by paddyob

If a retailer will not answer... then they MUST be hiding something.

Or ......... they don't know the answer and are not willing to admit they don't know it.

[paddyob]

Originally Posted by The Grizz

Or ......... they don't know the answer and are not willing to admit they don't know it.

This is what I think as well Greg..... and unfortunately the retailer was not too friendly about it.

[The Grizz]

Originally Posted by paddyob

This is what I think as well Greg..... and unfortunately the retailer was not too friendly about it.

Then I would say they need a lesson in customer service and if it was me in your place they would have got one from me as I can get so POed when a retailer is rude and I WILL put them in there place real fast.

When I meet you on Sunday you seem to be a very happy go lucky dude and there was no need for them to react in that matter.

[paddyob]

Originally Posted by The Grizz

Then I would say they need a lesson in customer service and if it was me in your place they would have got one from me as I can get so POed when a retailer is rude and I WILL put them in there place real fast.

When I meet you on Sunday you seem to be a very happy go lucky dude and there was no need for them to react in that matter.

Thanks Man. I appreciate the compliment.

I started to get mad... so I distanced myself from the retailer and thread before I did flip off.

That would get more negative attention than my views!!! HA ha! Every biz has happy customers and unhappy. Some I probably know... I don't want to cheese those guys off by acting the @55.

This thread is me venting on a poor experience I had earlier today. On a retailer I had not "YET" dealt with... and now... never will.

[The Grizz]

Originally Posted by paddyob

Every biz has happy customers and unhappy.

I know that all my customers are happy because I ask them and make sure they are happy with there finish project, that is my policy. RIGHT DENNY

[Bloodasp]

Agreed with what zoa said for the idea that i can't see your questions and the first reply seemed reasonable explanation enough for me anyway.
Not saying you were wrong it's just too murky when all i read the thread and see all your post not there except for the rant and his answers.

[reefwars]

Originally Posted by The Grizz

I know that all my customers are happy because I ask them and make sure they are happy with there finish project, that is my policy. RIGHT DENNY

absolutely buddy same goes here whenever i finish a job i find out what the customer thinks about it if i think for any reason their not happy i ask if theres anything else i can do