Buyer Beware: Big Al's Calgary

[globaldesigns]

Originally Posted by Aquattro

That's just wrong. Unless this store advertises in writing that they offer price protection, then they don't. I can't for the life of me see why any of the responsibility for impulse buying falls to the store. The onus is entirely on you, and unless you verified before the impulse that they offer price protection, you entered into and completed a transaction on goods you both agreed on at the time. Deal done.
If I post a $50 item here for sale and ask $500, and you then buy it, that's not my issue. You made the decision and I made a great profit. This is really not a store issue, it's an impulse buy issue that you regret and aren't taking the responsibility of....

Well back at you, as I think you are wrong, as the Big Al storefronts also give Price Protection. This is something they promote, they have documentation in pamphlets and so on. Actually, when I signed up for their bonus program, it even had it in the pamphlets for that, they promoted price protection.

I myself use to run Visions Electronics stores and other major chain electronic stores... All these stores had Price Gaurantee's of which I used as the manager and also as a saleman to get customers to buy, sometimes making them impulse buy... It works!!!! But I can tell you that I did support my price gaurantee... Rule was bring in the add, or if we could phone and verify, they got it... Very easy simple, and it made people buy that maybe wouldn't

[Aquattro]

If they have it documented that should you find a lower price on the same product, in stock at a local competitor, you then have legal recourse. I'm not familiar with the wording, but they apparently feel it doesn't apply to this transaction. So either details are lacking here, or you need to call your provincial consumer protection agency.
What exactly is their reasoning for refusing to honor this policy?

[globaldesigns]

Originally Posted by Aquattro

If they have it documented that should you find a lower price on the same product, in stock at a local competitor, you then have legal recourse. I'm not familiar with the wording, but they apparently feel it doesn't apply to this transaction. So either details are lacking here, or you need to call your provincial consumer protection agency.
What exactly is their reasoning for refusing to honor this policy?

That is what I am getting at... The customer should not have to fight for it, they should be able to present what they have and based on that, either get it or not.... In my case, I feel I have a valid presentation, but again it is easy for any retailer to not agree and deny it.

Again, buyer beware... I feel I have tested their Price Gaurantee, and they failed. Oh well.

Edit: sorry I didn't answer your final question.... They don't think our sponsors that I gave as examples qualify... Our sponsors have storefronts, and did qaulify based on what they promote... Also, I gave the actual manufacturer as an example, which everyone who has storefronts is selling at the same price as them or for a few bucks more. For a store example Oceanic Corals sells it for $289, they are a storefront and online, but their storefront presence doesn't qualify?