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#11
11-18-2003, 10:44 PM
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Wouldn't it be nice if there was a reputable, honest, and reliable place to spend our money on this hobby...
 Maybe I'm missing something but it seems to me that when you sell that six year old kid his/her first fish tank, you have the potential for a customer who will support your business for the next...oh, I dunno', how old is Bob?, lets say 92 years. Hell, those are pretty good numbers. I'm startin' to see people in this city who have spent $3000.00 to get into marine. They have al this wizzy CRAP and all this other stuff that they don't know how to use or what to do based on water test results, based on the crappy kits they were told they must have...but I guess if your oxygen test kit is the wrong color ya' go runnin' back and let them sell ya' a $300.00 UV sterilizer, 'cause that is most certainly the problem...  .I guess in defense of the retailers they are not always aware of the advice a salesperson issues. And we all know there are far to many variables to quickly diagnose a problem. Ya' pay your staff peanuts and all ya' get are monkeys... I've NEVER seen, or heard, sales staff try and sell a quality book !!! What was the question again... 
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Doug 
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#12
11-18-2003, 11:41 PM
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I think, and the pet industry is not the only guilty party, that many managers use the wrong employee model when hiring new staff. LFS' should be hiring only staff who know something about the animals. What's with hiring kids in high school who are working to buy beer and stereos? Those kids should be out working in restaurants or something. And I don't know what the hiring criteria is, because it sure as hell isn't friendliness or efficiency either.
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-Quinn Man, n. ...His chief occupation is extermination of other animals and his own species, which, however, multiplies with such insistent rapidity as to infest the whole habitable earth, and Canada. - A. Bierce, Devil's Dictionary, 1906
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#13
11-18-2003, 11:59 PM
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There will be a awakening of LFS owners when they stop getting the volume of business and a few people subtly drop hints to them of the kinds of dollars that are going to MO because they refuse to service their clients/potential clients ( eg. VHO 36" actinic locally = $49.99 ... J&L = $32.99 and piggybacked on a free shipping order from Mike ) ... either they carry the product and then hold you over a barrel to buy it or they dont even try to get what the local market is looking for ... gone are the days when you HAD to buy locally ... the hobbyist is more educated ( minus the Nemo rage ) and wont take lightly bad advice / poor holding conditions / and a general lack of concern for being a professional store with strong ethics and animal husbandry skills < step off soap box >
 Sure would be nice to have at least one store here that took this hobby seriously AND treated their clients honestly/fairly 
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Steve “The most important decision you make is to be in a good mood.” ― Voltaire
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#16
11-19-2003, 01:24 AM
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---------------------- Alan
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#17
11-19-2003, 01:39 AM
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Now if you go to Wai's, he will try to sell you whatever he thinks will make the most money for him. He has unabashedly told me that he needs the money to send his kid to College. Is that wrong??, everybody is in busines to make money, and ethics often take a back seat to profit. It is best not to ask for advice, because it is unlikely you will get honest and true advice. To my way of thinking these Bulletin boards are the best way to gain the necessary knowledge to be a decent reefer. But even on these boards you can run into opinionated crap. So, what do you do? Ask questions, look at people's tanks that are successful, and last but not least, make an attempt to sift out the crap.
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Bob ----------------------------------------------------- To be loved you have to be nice to people every day - To be hated you don't have to do squat. ---------Homer Simpson--------
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#18
11-19-2003, 01:40 AM
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But a competitor saw their van with the Tails & Scales sign on it parked in their driveway (it was a home business) and had them cited for illegal advertizing.
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bye for now, Kim. ================= for every vision... there is an equal and opposite revision.
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#19
11-19-2003, 01:50 AM
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 I, for instance wanted a Fluval 204 in which to put my Chemipure (which I bought from J&L BTW at half the local price) The price at Pisces for the Fluval was $112.00, at J&L it was $74.95. Even with $14.00 shipping i still saved $23.00. Needless to sy I bought at J&L. In reality I should have told Mike I was going to do that, and perhaps he would have lowered the price. I guess my point is that we need to tell them what we are doing, and perhaps these retailers will learn. 
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Bob ----------------------------------------------------- To be loved you have to be nice to people every day - To be hated you don't have to do squat. ---------Homer Simpson--------
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#20
11-19-2003, 01:55 AM
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But I told them at < insert store here > that I could get the bulbs cheaper online and told the fella helping me to let his boss know so he would have a chance to be compettitive but he came back and said that the price was the price ... I gave them a chance to earn the business but they obviously thought that I was bluffing or just dont give a rats a$$
__________________
Steve “The most important decision you make is to be in a good mood.” ― Voltaire
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