How do others get a reply from wicked frags???

JPotter · #1 11-13-2009, 06:13 AM

He may be watching but he certainly doesn't seem to be replying

JPotter · #2 11-13-2009, 07:05 AM

A response from dave would be great. No one is perfect all the time..I think we all acknowledge that.

I do have a real problem with someone who presents themselves as a "vendor" on a forum and who presents themselves as a "business" on their website but who does not respond to a currently dissatisfied customer...most honest vendors try hard to compensate for mistakes and inconveniences to customer.

The auction stated it included shipment of corals to your door..that did not happen. I personally have been told photos would be coming of other corals to choose from for free shipment..that did not happen. I have had questions re the corals that did end up at my home via another person but I have had no replies.

Early on in this process I contacted a canreef "staff" person re protocols in such a situation but I got no reply.

Vendors listed in this forum not only represent themselves but they represent the entire forum including all other listed vendors. To lose confidence in one vendor puts a shadow of distrust on all other listed vendors and private vendors on this forum. I do not understand why moderators do not become involved and investigate when such situations arise.

From PMs I have received it seems I am not the only Canreef member who has had less than a stellar experience with wicked frags. If each individual simply thinks poor silly me I must have been a fool I simply will never deal with that vendor again it doesn't resolve their situation and it doesn't inform others who are unaware of the potential pitfalls they may heading into and it negatively impacts other vendors as if one feels burned by one you are unlikely to have confidence in others either.

Most experienced, genuine, honest vendors try very hard to correct problems and make up for mistakes and inconveniences. This has not been my experience to date with wicked frags. At this point I am losing faith that Dave will pull through and resolve this issue.

It doesn't really matter if Dave reads this and other posts about this adventure...what does matter is that many other reefers read it so they can avoid a similar situation.

KPG007 · #3 11-13-2009, 07:31 AM

It's a shame, Dave has some very nice corals. But, it seams, his priorities and attention seem to have moved away from his business.
I guess he's only interested when he can start arguements with other Vendors.

Ryan · #4 11-13-2009, 09:10 AM

Maybe he has buddied up with Fragalot and is taking some pointers on buisness ethics and how to handle upset customers :P

kat · #5 11-13-2009, 11:14 AM

Not to help Dave save face or anything, but he has stated many times before that this isn't a "business" for him, these are his own corals that he frags due to growth and has often wondered why he became a sponsor at all...with all of this in consideration, perhaps choosing who we buy from is just as important as the pieces we buy.

lastlight · #6 11-13-2009, 01:57 PM

Quote:

Originally Posted by kat

Not to help Dave save face or anything, but he has stated many times before that this isn't a "business" for him

Yeah I thought that him saying that was fairly silly. I mean when you have a website listing product prices, a vendor's forum, and you're upset with even one bad bit of feedback...you're taking this seriously. For a person on Canreef to perceive him as anything but a business wouldn't even make sense.

He's got some amazing frags for sale and I hope he someone turns this and things in general around.

piusma · #7 11-13-2009, 02:49 PM

I realize you are having trouble with the frags. Your tank could be just too young for sps corals. From your other post from Oct.

Now if anyone can tell me how to rid my new cowfish of ich (which just appeared tonight) I would be grateful to learn about that...this reefing is becoming a bit of a steep learning curve. New tank..live rock from canreefer(it came with some attached corals), inverts and the cowfish and macro algae has been in the cycled tank about 2 weeks. It is the only fish and about 1.5" long. Normal behaviour..looks like it has rolled in salt crystals!Eating mysis soaked in commercial garlic..also eating nori. It arrived with a bashed hind prong that developed some fluff but that quickly resolved..now the white dots! What next???

I don't know about your setup exactly, but your corals can continue to suffer if you don't have enough lights or flow. Unstable PH or water param. Do you test your water param and such? It is a rather challenging when it comes to sps. You might continue to see other corals suffering if you don't fix the problem.
Steven

Ryan · #8 11-13-2009, 09:16 PM

Quote:

Originally Posted by kat

Not to help Dave save face or anything, but he has stated many times before that this isn't a "business" for him, these are his own corals that he frags due to growth and has often wondered why he became a sponsor at all...with all of this in consideration, perhaps choosing who we buy from is just as important as the pieces we buy.

He has a name, a website, and he is sponsoring the website. Whether he likes it or not he is a business.

lorenz0 · #9 11-13-2009, 10:12 PM

So to sum it up, frags got shipped to someone else, they held on to them for some time, you picked them up and 2 months later your having issues with tissue loss?

I spoke to dave a while back about doing a order but he told me that the next couple of months are going to be busy. This was back in september. I do agree with him that this is his hobby and he produces enough frags that he could build a web site and offer them to the general public. He doesn't tax people, he only takes paypal or email money transfers and its just something to pay for his hobby.

Comparing him to frag-alot or what ever is totally uncalled for. That guy was out to make money and screwed countless of people, and what really made me laugh (sorry but its true) was that some of you kept going back for more thinking that some day this guy would change. Dave on the other hand has been excellent to me and the guys I order with. Always kept me informed, double checked with all the info. I would do business with him again and still reccomend him to anyone for amazing frags.

Leah · #10 11-13-2009, 11:43 AM

This is so sad, just because they are a vendor does not make them or anyone for that matter honest.

It is sad for the few on here that have wonderful service and truly care about you the customer and the stuff they ship.

Really, I think people are afraid to complain