tunze osmolator warranty? help plz

[str255]

Originally Posted by saltaddict

Tunze stands by their products IMO. Phil from Xenia has provided excellent customer service to me for my warranty issues. He shipped out a replacement part to me the next day after filling out the warranty form on thier website. This is why I continue to buy Tunze products.

Xenia North America Inc. website (warranty form at bottom of page)

http://www.xeniainc.com/

I will second that ... Phil's customer service has been super for me!

Also ... just to check ... is there anyway the water can be siphoning from the top-off container into the tank/sump? The output end of the top-off tubing should be substantially higher than top-off container.