tunze osmolator warranty? help plz

str255 · #1 10-05-2009, 05:07 AM

Quote:

Originally Posted by saltaddict

Tunze stands by their products IMO. Phil from Xenia has provided excellent customer service to me for my warranty issues. He shipped out a replacement part to me the next day after filling out the warranty form on thier website. This is why I continue to buy Tunze products.

Xenia North America Inc. website (warranty form at bottom of page)

http://www.xeniainc.com/

I will second that ... Phil's customer service has been super for me!

Also ... just to check ... is there anyway the water can be siphoning from the top-off container into the tank/sump? The output end of the top-off tubing should be substantially higher than top-off container.

Red Coral Aquariums · #2 10-06-2009, 02:48 AM

Kelly;

Phil has been excellent with regards to customer service and Red Coral. If you purchased the Tunze Ato from Red Coral we will replace the part at the store and send the old one away for a new one and get a new one shipped to us for our stock.
Call me Kelly if you need any assistance.
Kevin

RuGlu6 · #3 10-06-2009, 03:16 AM

also check if your sensor is clean, mine was covered in some slime but after a sipmle wipe, it was back to normal

sharuq1 · #4 10-07-2009, 03:58 AM

Thanks for the info. everyone. I'm going to get in contact with the people listed in this thread and see what can be done.

sharuq1 · #5 10-20-2009, 08:56 PM

Update: Wow, I am super impressed. I contacted the guy in the states, the UK and the Canadian dealer (the xenia one). The UK wanted me to ship the unit all the way to them & the states guy directed me to the canadian dealer. I filled out the form on their website and a while went by with no response. I was expecting to get the run around, then suddenly today a new controller showed up on my doorstep. That I was not expecting at all. I guess the rumors are true, Tunze does rock.