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#2
09-02-2009, 09:50 PM
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As a business owner, I cannot get defensive nor fight with a customer. It doesn't matter if the customer is right or wrong, but what does matter is that at the end of the process the customer leaves feeling warm and fuzzy...
Many times I wanted to tell a customer where to go, but have found that biting my tongue and doing whatever I can will always work out for both sides. The odd occasion, I myself can't satisfy the customer, but that is rare. The old saying, happy customers tell a few, mad ones tell everyone... so you choose what customers you want to help grow your business. Fragalot, having this negative publicity, is it worth it? For me it wouldn't be... doing more harm than good... I haven't bought from you, but can say I won't now. Hopefully you both can work things out. |
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#4
10-11-2009, 05:18 AM
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Burc has refused to resolve the issue with me, despite going through the complaint system even with the Better Business Bureau who can only act as a mediator, but cannot make him do anything to resolve it.
He states that he has done everything he can to resolve things with me, while continually changing his story. I am in the process of getting court papers together now.
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#5
11-03-2009, 01:54 AM
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Wow , interesting yet disturbing information about fragalot.ca. Sounds like he has stopped caring about his business
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84 gallon Osaka reef-Closed down Jan 16th/2011 AP12 HQI-Started Jan 4th/2011 BC29 HQI-Started Jan 14th/2011 Ryan |
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#6
11-03-2009, 07:24 AM
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Any updates????
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72 Gallon Bowfront Reef.. Hardware:2x250w Luminex Elite HQI Reflectors (Phoenix Hexarc Bulbs), Galaxy 2x250w Electronic ballast, Euroreef 130 Skimmer, Sedra KSP 7000 Retern... Live Stock: Pair of Hawaiian Flame Wrasse, Leopard Wrasse, Pink Streaked Wrasse, Pair True Percula Clowns, Potters Angel, African Flameback Angel, Orange Fin Tomini Tang, Yellow Assessor, Tailspot Blenny, Purple Firefish.. 45 G FW Asain Barb Community tank. |
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#7
11-03-2009, 05:46 PM
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Here's a thread about a recent Fragalot group order in the Ottawa area if anyone is interested.
http://ovas.ca/index.php?topic=39635...;topicseen#new Last edited by MartyB; 11-03-2009 at 06:39 PM. |
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#9
11-05-2009, 05:23 AM
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It would have to be small claims as the amount is under $10,000.
You get 5 or more people together where the amounts purchased are over a $1000 together then it makes it worth the court costs and time to go through the whole process.
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