Fragalot Unresolved Issue still ongoing

[rayjay]

In the case of DOA's (dead on arrivals), please contact us immediately. We will request a digital photograph of the DOA from you. Credit will only be issued once a photograph has been received less than 12 hours. If the entire order is a DOA we will replace the entire shipment. You must be present to accept and sign for your order on the first attempt of delivery from FedEx. DOA credit does NOT cover shipping cost.

As I read it, you know as soon as you read this policy that you have to provide the photo within the 12 hours.

[Pescador]

Or you could read it as the photograph must be received within 12 hours of it being requested?

[muck]

Or a photograph taken within 12 hours of shipment arrival...

[globaldesigns]

As a business owner, I cannot get defensive nor fight with a customer. It doesn't matter if the customer is right or wrong, but what does matter is that at the end of the process the customer leaves feeling warm and fuzzy...

Many times I wanted to tell a customer where to go, but have found that biting my tongue and doing whatever I can will always work out for both sides. The odd occasion, I myself can't satisfy the customer, but that is rare.

The old saying, happy customers tell a few, mad ones tell everyone... so you choose what customers you want to help grow your business.

Fragalot, having this negative publicity, is it worth it? For me it wouldn't be... doing more harm than good... I haven't bought from you, but can say I won't now.

Hopefully you both can work things out.

[lastlight]

bump.

Any updates on this?

[Nebthet]

Burc has refused to resolve the issue with me, despite going through the complaint system even with the Better Business Bureau who can only act as a mediator, but cannot make him do anything to resolve it.

He states that he has done everything he can to resolve things with me, while continually changing his story.

I am in the process of getting court papers together now.

[mechano]

Wow , interesting yet disturbing information about fragalot.ca. Sounds like he has stopped caring about his business

[JPotter]

What court papers are you processing besides small claims?

[Skimmerking]

Originally Posted by rayjay

As I read it, you know as soon as you read this policy that you have to provide the photo within the 12 hours.

however if he doesnt read the email until after the 12 hour period then.