Deletion of posts?

[findingnemo1]

Originally Posted by kat

On the east coast we do orders well into the thousand dollar mark and always have issues with items not arriving, or being sustituted..or being frag and bagged. Burc originally started selling items on frags.ca and then became frag a lot, I think that with the items that he shows available, and the prices he offers, that the consumers jump like crazy to get the coral and ultimately he gets overwhelmed...my understanding is that this is a home based business and that there is an addition to the family happening soon, so perhaps extra help would work, or even providing a time line on his site about shipping and or email replies. We are so limited in Canada on where we can buy beautiful corals etc that I would hate all the negative issues to cause Burc to throw in the towel

But the problem with the negative issues is that they are his negative issues not ours. We all do our part by sending the money timely. And in return expect that our items etc are shipped properly and timely when we are told they will be shipped. If he can't handle it than A: get some help or B: Keep at it the way you are and deal with the backlash or shut it down. I am not going to feel bad in giving a bad review etc. This is a business he is running so likewise treat it like one.

[EmilyB]

Call me confused, but given his ratings and all the orders that have gone bad, why does everyone keep ordering from this dude??

[kien]

I'm about to order from him a third time because he owes me $50 worth of frags that never came the last time. The second order I placed with him was for the same reason. I'm not even counting all the frags that died shortly after arrival. Bottom line, I gave him money, he hasn't fullfilled all of my orders yet, but he has indicated that he will correrct that. Anyway, I will see how this third go round goes before I make a final judgment on his business practices...

[mark]

Originally Posted by EmilyB

Call me confused, but given his ratings and all the orders that have gone bad, why does everyone keep ordering from this dude??

I ordered once through a group order, prompt correspondence etc, just everything died. Burc offered refund or replacements but never took him up on it. When the next group order came around months later, did the 'hey remember me' and he did the replacements no problem, other than they died as well. When the third order went through again he honored the warranty and replaces them again (those all still ok). All my dealings with him where PMs and they were quick and have no complaints.

Now with hearing he's deleting posts and his recent record, would I deal with him again, never.

[icecool217]

It's been a long time since I've received a response from him regarding replacements and additional orders. Seems like only Kien was able to reach him. A quick response would definitely be better than no response at all.

[Nebthet]

Well I would like to tell you about my experience I am having right now with my order with Frag-a-lot. It isn't going well.

When I first ordered the set of frags on July 5th, I order a sun coral and 6 sps frags.
I didn't get my order for a couple of weeks. When I did receive it, I was missing the sun coral I ordered and was not informed by Burc that I would not be receiving it.

When I received the corals, they had been freshly cut, glued and shipped. Their colors were pale when I received them and a couple of them already had tissue loss, but I hoped they would make it.
After drip acclimating them for 5 hours, they were already loosing more tissue. Within 24 hours. They were all pretty much dead. in addition to this, the colours of the corals, did not match what I ordered, save for 2 of them.

I emailed Burc about this, and after a couple emails back and forth, he quit responding. I spent three days sending new emails and still he did not respond.

I got fed up and because I paid through paypal, I created a claim.
He then responded stating he had sent me an email, for which I never received.
I sent him the pics I have of the dead corals and he said he would replace them.

He informed me he would send those out on the next Monday. In the email again I asked him to please include the sun coral.

Monday came.. no order. No email from Burc. I had to send him an email and ask him what happened.
He told me he didn't get the chance to send them. He then told me he would ship them on Thursday for a Friday delivery.

I said ok. I will wait.

Friday came and what a disappointment.
The box was wet when delivered. Fedex noted it on their delivery slip.
FedEx Shipment 796819533994

I should have gone with my gut instinct and not accepted the delivery because of the wet box. But I took it anyways, hoping the corals would be ok.

No such luck.

When I opened the box I nearly hurled at the rank stench.
All of the bags on the inside had leaked, and while the frags he was giving me were the encrusted ends of left over colonies. They were all dead or in the process of dying. Nothing could survive in stench like that.

I couldn't believe it.

Again, there were sps in there which did not match what I ordered and no sun coral yet again.

So I emailed Burc immediately and informed him of the damaged and asked him what frags he sent as I didn't recognize them.



Here is the email:


On 1-Aug-09, at 10:46 AM, BURC UCAK wrote:

Hi Sarah,
*
*I marked the bags with number i did pay more attention to your order to get the right ones for you.*Thats why i marked the bags with number.*They werent frags they were my*grow out peices. Thats why they have encrusted base.
*

Subject: Re: Order issues. Sbaker Belleville. Paypal dispute# 750-985-761
Date: Sat, 1 Aug 2009 10:10:54 -0400
To: bucak@sympatico.ca

Hi Burc,

Quick update.

Three of the frags did not make it over night. The Bonsai, the pale brown one, which didn't look like any of the colour of the corals I ordered and the larger brown one that also didn't look like any of the corals I ordered.

I have taken pictures of these. Once I get the chance to upload them I will send them to you.

Ms. Baker.


---------------
Unfortunately, Burc did not reply to my issue of the damage of the order on shipment. At all.
I have since emailed him back letting him know all these are dead due to the shipping and rancid water.
I am trying to download a driver or iphoto for my mac to be able to send him the pics while my pc is in at the shop being fixed.
I am still waiting for a response.

[Nebthet]

Burc has still not replied to me regarding my issues.

I sent him another email tonight, and now that I am at my mothers I was able to upload my images to send to him.

Here is the email I sent.

Burc,

Here are the images showing the damage to the box caused by leaking. The DOA frags and especially the colour of the water that was in the bags of the frags as can be seen in the bucket shot. Also, as you can see by the pictures, the bags were not numbered.

I would appreciate a quick fix and response to this.

At this time I am not so sure I am willing to want to get anymore sps frags from you, however I am willing to substitute them for Zoa frags for which I have never had an issue with the ones I received from you in the past. I believe that would be the best and quickest resolution.

Please advise.

Ms. Sarah Baker



-------------------------

Here are the images I sent with the email.

You can clearly see the wet underside of the box.


Box unopened with shipping label.


Bagged in the box


Bagged in bags




This one definately leaked





These are the frags in their rancid water in the bucket.
Look how dirty that water is!!!


The frags in my system.. dead, no coming back from this

[Skimmerking]

What I don't understand is that he is a sponsor who pays to have his name on Canreef and people are looking to this guy for positive results, Maybe its time that the Mod's take a look and have this guy taken off Canreef. Even if his is paying for a spot on this site.

[dreef]

Those look like they would have been very nice,they are a very generous size.