Deletion of posts?

[bhazard1]

Originally Posted by Aquattro

Burc, I'm concerned over the number of posts entered into this forum asking about missed shipments, failed deliveries, etc, and they are all deleted without addressing the poster's questions.
The purpose of this forum is to interact with your customers, not delete anything that reflects poorly on your business.
We, the staff, are receiving far too many complaints over this and I would like to ask you to please resond to these posts, even if it's to indicate you are going to PM someone.

To the posters in this forum, please be aware that it is not Canreef staff deleting any posts, this forum is currently managed by Burc himself.

Had an issue with a less than stellar order about a month and a half ago. There was no response to my emails with regards to what he was going to do to make things right. He claimed that his internet was out and therefore wasn't getting emails. Placed another order to get some more frags plus what he owed from the last order and everything came in much better shape and generally happy with the order. I think the end result is he is too busy, but I do believe he follows through it just takes him longer than most are used to in this day and age of instant communication.

There is no excuse for the deleted posts though. Burc needs to deal with the issues head on and if he can't keep up with the orders, hire some help!

[Nebthet]

It also seems his shipping lately is taking far too long. Also, I am noticing his frags appear to be made the day they are created for shipping, therefore they are given no time in his system to heal before they are shipped out.

At least 10 customers in my area of his have all noticed any order made from him, we all lose at least half the frags within a 24 hr period. In addition to this, they have been many times when they are not the correct frags we order, not the colour shown on his website, and/or just not sent in the order with no notification they won't be sent so we cannot choose something else. Then we have to fight with him for a refund.

[kat]

On the east coast we do orders well into the thousand dollar mark and always have issues with items not arriving, or being sustituted..or being frag and bagged. Burc originally started selling items on frags.ca and then became frag a lot, I think that with the items that he shows available, and the prices he offers, that the consumers jump like crazy to get the coral and ultimately he gets overwhelmed...my understanding is that this is a home based business and that there is an addition to the family happening soon, so perhaps extra help would work, or even providing a time line on his site about shipping and or email replies. We are so limited in Canada on where we can buy beautiful corals etc that I would hate all the negative issues to cause Burc to throw in the towel

[findingnemo1]

Originally Posted by kat

On the east coast we do orders well into the thousand dollar mark and always have issues with items not arriving, or being sustituted..or being frag and bagged. Burc originally started selling items on frags.ca and then became frag a lot, I think that with the items that he shows available, and the prices he offers, that the consumers jump like crazy to get the coral and ultimately he gets overwhelmed...my understanding is that this is a home based business and that there is an addition to the family happening soon, so perhaps extra help would work, or even providing a time line on his site about shipping and or email replies. We are so limited in Canada on where we can buy beautiful corals etc that I would hate all the negative issues to cause Burc to throw in the towel

But the problem with the negative issues is that they are his negative issues not ours. We all do our part by sending the money timely. And in return expect that our items etc are shipped properly and timely when we are told they will be shipped. If he can't handle it than A: get some help or B: Keep at it the way you are and deal with the backlash or shut it down. I am not going to feel bad in giving a bad review etc. This is a business he is running so likewise treat it like one.

[EmilyB]

Call me confused, but given his ratings and all the orders that have gone bad, why does everyone keep ordering from this dude??

[kien]

I'm about to order from him a third time because he owes me $50 worth of frags that never came the last time. The second order I placed with him was for the same reason. I'm not even counting all the frags that died shortly after arrival. Bottom line, I gave him money, he hasn't fullfilled all of my orders yet, but he has indicated that he will correrct that. Anyway, I will see how this third go round goes before I make a final judgment on his business practices...

[mark]

Originally Posted by EmilyB

Call me confused, but given his ratings and all the orders that have gone bad, why does everyone keep ordering from this dude??

I ordered once through a group order, prompt correspondence etc, just everything died. Burc offered refund or replacements but never took him up on it. When the next group order came around months later, did the 'hey remember me' and he did the replacements no problem, other than they died as well. When the third order went through again he honored the warranty and replaces them again (those all still ok). All my dealings with him where PMs and they were quick and have no complaints.

Now with hearing he's deleting posts and his recent record, would I deal with him again, never.

[icecool217]

It's been a long time since I've received a response from him regarding replacements and additional orders. Seems like only Kien was able to reach him. A quick response would definitely be better than no response at all.