I had a problem with my first order but in Burc's defense it was more a FedEx screw up than his (my package never got put on the plane and took 2 days to arrive instead of overnight). 80% of the frags were DOA. There was a long delay in sending replacements but Burc was having several unpleasant dental surgeries. While his communication during that time could have been better to keep customers in the loop (maybe even just one mass email explaining the medical issues and stating that he would follow up with replacements etc. as soon as he was feeling better) I do understand how it can be difficult to keep up when you're not feeling well. He did send a replacement order a few weeks later along with some extra free frags and all but one zoa frag survived so overall I am fairly happy and will likely order again one day. But for now my little tanks are pretty full.
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03-26-2009, 05:21 AM
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