Open Comments to FragaLot

fencer · #1 03-21-2009, 04:43 AM

I was involved in accepting this last order from Burke of Fragalot. I was glad to see that:

1. Care in bagging the corals was taken:
.....no leaking Bags
.....some of the more fragile pieces were mount on foam
.....corals were not lumped together in the same bag

2. Packing the corals in the shipping box:
.....foam casing in box
.....peanut foam surrounding corals
.....sufficent heat packs kept the corals warm( over 24 hrs) till distribution

3. Communication with Burke by PM was excellent
.....weigh bill number provided
.....did PM me after shipment arrived and asked about status of order

What I did:
As a third party with no vested interest:
1. make sure that the customer viewed all the frags and state to me if there were any problems...I would bring them up to Burke if there was...
2. If there were problems both the customer and I would have to agree if indeed the Coral was DOA or in near DOA state
3. Show the customer how the corals were packed
4. Asked them to signoff on the shipment if the corals were okay(verbal this time)
NB....I think this is how shipments should be recieved with a third party. So the seller and buyers are both protected in case of dispute and allows for proper resolution without name calling.

I think if the amount of care and professionalism that went into this shipment is part of the course, I would personally have no problem buying form Burke.

I leave up to fellow Canreefers to decide if they want to give Fragalot another try....

J.Lloy · #2 03-21-2009, 04:50 AM

I would have to agree. Burc really came through, everything I saw looked real good this time.

noirsphynx · #3 03-21-2009, 04:55 AM

Quote:

Originally Posted by J.Lloy

I would have to agree. Burc really came through, everything I saw looked real good this time.

I agree as well. I'm very pleased.

fragalot · #4 03-21-2009, 05:21 AM

Thank you all for your feedbacks. Good to see happy reefers.

Thank you Wayne for accepting the shipment and taking care of the group order. I really appreciate for your detailed feedback and kind support.

Burc

scorpio73 · #5 03-22-2009, 04:51 AM

Thanks to Doo for the hard work in the begining and to Fencer for the carry over you guys did over the top work on this frag order .Also to Burc for standing by his frags and resending frag order after order to keep us all happy and I know I will order from him again .

Thanks again all great job!!!