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#1
02-23-2009, 03:09 PM
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Puffer died
found him this morning dead.
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#2
02-23-2009, 03:30 PM
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Oh geez I am so very sorry about your loss. They are such wonderful fish. That really sucks.
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#4
02-23-2009, 06:53 PM
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JL AQuatics Sucks
I phoned them this morning and explained what had happened and they sad that they will not replace any fish. I bought lots of fish before that have died,I mean we all have. BUT, this fish was damaged when I got him. I think that they should replace the fish. They are going to lose 2 customers because of it, but Im sure this means nothing to them. thanks for listening to me vent.
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#5
02-23-2009, 08:51 PM
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Quote:
I lost 6 Scissor Tail gobies over the past few weeks and I feel they were sick to begin with (because other fish in my tank never just die and the gobies are suppose to be tough) and I should be able to get a credit or something. But I will not even bother asking since I know it won't happen  Like I said, great, great shop but I have never understood their policy or lack of one for fish that die within a few days. Many of the places I used to shop at in the US would just ask that you bring the fish in or take pics and sometimes a water sample. Then replace it or give you a credit. Seems easy enough but I guess they don't want to take the loss.
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#7
02-23-2009, 10:29 PM
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You guys are saying the fish you purchased were injured or sick.. Why then are you buying them?
I can understand a no refund policy completly on fish and corals purchased in person.. your there observing the fish or coral..and your making the decision to purchase. Ive bought a few at my own risk that I thought might be sketchy.. but I wanted them enough to take the risk. BUT I think buying online or off a website is different, as you are taking their word or deciding from the pics they post, that the fish or coral is healthy. IMO if a sick or injured fish is shipped then replacement should be an option.
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#8
02-23-2009, 10:37 PM
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Good point Borderjumper.
When considering a fish in the LFS I'll tell them I'm interested in it and ask them to put it on hold a couple of days. A decent LFS will do this for a customer. Then I'll take a look at it over the next few days and if I'm happy with it THEN I'll buy it. There have been plenty of times where I won't buy a fish after looking at it for a few days
__________________
75 gallon with 20 gallon sump in the works. R. Bacchiega. Tattooer I didn't smack you, I simply High Fived your face. I've got so much glue on my pants it looks like a Friday night gone horribly wrong.
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#9
02-23-2009, 11:05 PM
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porcupine puffer
these are all really good points. Im thinking the fish may have been injured during bagging,cause it looked great before.But Ill never know. I can say that I did learn alot from this experience. From now on I will watch the fish for awhile and I will also watch them bag it.
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#10
02-23-2009, 11:53 PM
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Quote:
I always ask to see them eat and watch them for a bit. Usually try to wait until they have been in the shop for a few weeks even. In my case, they were fine for a few days and then suddenly started dying. No signs of stress and they were eating fine. No aggression towards them (I work from home and watch the tank all day)...not sure what went wrong but like I said, I don't even bring it up anymore when I am in there once or twice a week. But I am not bashing the store...I know the policy and can go other places if I don't like it. I still think a majority of their livestock is in excellent condition and have had very few problems over the years.
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