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#1
04-10-2008, 02:31 AM
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A couple of months ago the ballast on our 8gal biocube blew and my husband just went to the oceanic website and filled out their form online and someone responded to him in a couple of days and they sent us a replacement ballast no problems
 We were very pleased with the service. Here is the contact form: http://www.oceanicsystems.com/contact/ Goodluck. 
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#2
04-10-2008, 02:36 AM
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Cool I filled that out on Monday. e-mailed on Sunday.
I guess I can give it some time J
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#3
04-10-2008, 03:02 AM
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Did you email it or just hit submit? i think we just hit submit.
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#4
04-10-2008, 03:39 AM
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#5
04-10-2008, 03:49 AM
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Yeah the biocube ballasts are one of the big problems with the package. They seem to have a strong tendency to blow (no you're not the only one. not by a long shot). I would talk to whoever you bought the cube from in the first place. I personally dealt with Mike at Hiddenreef and he was good enough to run circles and jump the appropriate hoops to get me a new ballast, no charge.
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#6
04-10-2008, 04:42 AM
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I had quite a few probs with mine. Oceanic will hate me for this but here is a direct e-mail addy to one of their guys. Brian Woodrruff bwoodruff@central-aquatics.com
__________________
120g build thread 48g-upgraded to 120g old pics old 48g build thread Pics.... more recent pics seahorse pics
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#7
04-12-2008, 10:07 PM
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Well I gave Allan at J&L a heads up on my issue.
Last night I got an e-mail from Allan saying he had a new one for me waiting at the store. Big Thanks to Allan and the J&L staff. J Last edited by Jason McK; 04-12-2008 at 10:36 PM.
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