How to deal with lacking service?

[ponokareefer]

Hi Catherine,

This sounds like a very frustrating situation, and being an insurance broker in the industry, it upsets me a great deal when people do not recieve the service they should get. Do you purchase your insurance directly through an insurance company, or is it through a broker? If it is through a broker, you should be able to talk to someone at the broker's office for help. If you are calling the broker, well, I won't comment on that, as anything I say will not be nice.
If you are the only policyholder, then they have to deal directly with you. If you are dealing directly with the insurance company, and it is a company I handle, you could shoot me a pm, and I could help you out. As I am not your insurance broker, I legally can't get directly involved, but being a broker, and former claims adjuster, I think that I could probably give you some advise to get this rolling quicker if it isn't already.
One other question, are you calling your insurance company/broker or the person that hit you's insurance company/broker? If you are calling the other person's insurance company/broker, this may be the reason they are treating you like this.

Ryan