How to deal with lacking service?

[Brent F]

Originally Posted by michika

Its actually just me, so I'm not sure who she is alluding to.

Huh Ask for the name of the person on the policy she wants to talk to. If you are the only name on the policy this is very bizarre. If it is a joint policy the company could legitimately need both policy holders? consent. I recently needed a letter signed by my wife to be faxed to our insurance company before they would cancel the policy on a car we sold.

The trick to making progress is to find out exactly what they need. If they need written consent from all individuals on the policy and they understand you are the only person on the policy they should deal with you.

Insurance company complaints can be sent to the Insurance Bureau of Canada.
http://www.ibc.ca/en/Consumer_Protection/index.asp

Here's a link that has the provincial bodies that handle different types of complaints.
http://www.servicealberta.gov.ab.ca/...ers:complaints

The insurance links are near the bottom.

Federal consumer affairs:
http://www.ic.gc.ca/epic/site/oca-bc.nsf/en/home
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[mark]

I'd be thinking bring up the Human Rights Commission and discrimination rather than Consumer Affairs.

[michika]

Thanks for the links Brent F, I'll check them all out.

[Brent F]

Originally Posted by mark

I'd be thinking bring up the Human Rights Commission and discrimination rather than Consumer Affairs.

Yes, especially if you can get something in writing. Otherwise it's pretty hard to accuse a woman of sexual discribination against another woman.
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[saltwater-virgin]

http://www.ibc.ca/en/Consumer_Protection/Alberta.asp

[Cameron]

Better yet, go to the local newspaper. Or do they have another office in town?

[banditpowdercoat]

Whats there PH # I am really good at being Polite with people like that... wait, better not give me number till AFTER you get your damages fixed LOL. But really, thjat is a pile of Horse Poo. Not letting you handle your own claims. I give companies heck myself if they dont deal with my wife. Like the Phone company, or whatever when they wont let her know info. She shares my last name, shares all rights to info and access as far as I am concerned.

[Pan]

Unfortunately some situations you find yourself having to be quite rude. I for one do not like doing this, but when I am pushed to this point I respond in kind. Aside from legal and or public relation type respones I would suggest you make yourself very annoying, call them every 15 minutes and be as forceful on the phone as you can. Don't threaten, ie if you don't....I'll come down there, because then they could and probably would call the police if you showed up. One suggestion I receieved from a friend of mine would be to contact legal aid in your area, they will suggest a possible legal course of action...and free. If you are going to go down there in person DO NOT tell them first. Try the old I was in the area and was hoping to rectify this situation. If you don't get some sort of rectification to your standards ...maybe we can all call and complain.