I had a terrible experience with the Canadian Tunze distributor, and I'll never suppo

[gregzz4]

Originally Posted by fishdisease

I had a terrible experience with the Canadian Tunze distributor, and I'll never support them again..

Terribly sorry to hear about your ordeal. Shit like this happens all the time.
For you to stop using units from this one company due to a simple pump failure, which we all use, is ludicrous.
I've replaced the exact same pump due to a failure 'out of the box', and another 6 months later, and some have lasted me years.
You need to check yourself and not waste your time on this site.

[corallivore]

You guys are missing the point.

The issue isn't the pump failure, it's the way this customer felt they were treated when he tried to get them to deal with the failed pump.

[neeper]

I'd contact Roger Vitco again in the USA. I've dealt with him with numerous issues with my ato, wavebox and pumps. He's always given me great service and support, let him know about your experience and I'm sure he'll help you out.

[Razor Ramon]

So what type of ATO will you use ....
If Tunze is the best and they all are known be crappy and to fail now what ?
Maybe the Tunze rep. needs to stretch it out like some others here.

[Bryan]

I was a big fan of Tunze years ago, primarily because of the service from Roger down south. Had a few bad experiences with Tunze Canada, even complained to Germany. I see not much has changed has changed, great product, but if the Canadian distributor keeps dropping the ball then your options are limited.