Just sharing my experience with ecotech support

[Aqua-Digital]

Naturally I am not going to comment on the clients case, however if anyone needs warranty or service in Canada for Ecotech products please contact Aqua Digital Inc. We have most cases resolved in 24 hours, if its to be longer you will get daily updates and reasons why, but typically its a next day resolution (ex shipping times)

email us at sales@aqua-digital.com if you EVER need service.

Hope this helps.

[Frogger]

I have not dealt with ecotech although I will be buying their new pump S1. Hopefully the service improves.

I had my Maxspect gyre controller conk out on me after a year. J&L replaced it without questioning it. I had my Maxspect original LED fixture over 4 years old start to go funny on me. Had purchased it direct from Maxspect Canada. Even thought the warrantee had run out several years earlier they gave me a hefty credit towards a new Razor unit purchased from local fish store.

[Aqua-Digital]

Originally Posted by Frogger

I have not dealt with ecotech although I will be buying their new pump S1. Hopefully the service improves..

100%! J&L purchase Ecotech from us, you are in incredibly safe hands.

I can assure everyone Aqua Digital and myself personally takes a lot of pride in looking after all Ecotech clients. Just reach out to us.

[Myka]

Originally Posted by Aqua-Digital

I can assure everyone Aqua Digital and myself personally takes a lot of pride in looking after all Ecotech clients. Just reach out to us.

This guy ^^^ (Michael), super awesome to deal with.