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#1
09-26-2017, 07:10 PM
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Probably great support in the US, but for Canada it seems a lot of the vendor warranties are less than stellar. I had an issue with my gyre and Coralvue sent me in circles before finally telling me they don't support Canadian warranty claims and tossed me to Maxspect.ca (warranty card in the package said warranty only through Coralvue). That apparently then got sent to the Canadian vendor I bought it from, worked with them and in the end Coralvue were the ones contacting me to send a replacement motor housing.
I've heard the same with Kessil, that they run us around in circles for warranty. 
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#2
09-26-2017, 07:42 PM
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Naturally I am not going to comment on the clients case, however if anyone needs warranty or service in Canada for Ecotech products please contact Aqua Digital Inc. We have most cases resolved in 24 hours, if its to be longer you will get daily updates and reasons why, but typically its a next day resolution (ex shipping times)
email us at sales@aqua-digital.com if you EVER need service. Hope this helps. Last edited by Aqua-Digital; 09-26-2017 at 07:51 PM.
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#3
09-26-2017, 10:28 PM
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I have not dealt with ecotech although I will be buying their new pump S1. Hopefully the service improves.
I had my Maxspect gyre controller conk out on me after a year. J&L replaced it without questioning it. I had my Maxspect original LED fixture over 4 years old start to go funny on me. Had purchased it direct from Maxspect Canada. Even thought the warrantee had run out several years earlier they gave me a hefty credit towards a new Razor unit purchased from local fish store.
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#4
09-26-2017, 11:54 PM
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Quote:
I can assure everyone Aqua Digital and myself personally takes a lot of pride in looking after all Ecotech clients. Just reach out to us.
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#5
09-27-2017, 02:19 PM
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Quote:
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Hybrid Mode
