Ordering frags

[Leah]

Just wondering if anyone has ordered something and has been very disapointed? I recently placed an order and was shocked to put it
mildly. I received the shipment which I believed was to be sent overnight.
It was shipped monday but It did not arrive until wednesday. Needless to
say it was cold as ice. There was an item missing for starters then no
where on the box did it mention live goods. I paid 55.00 to have this
shipped to the Okanagan only to find mush inside. What I thought I was
getting, and what I got were totally different. I have ordered lots from other
companies with no problem. I had my heart set on the order, and for them
to blame it on the shipper is very sad in my eye's. Talk about an injustice
to the preservation of such beautiful creatures. I would think that if I were
in the business, I would put a lot more thought and care into the shipping
and handling. This whole thing makes me very sad, being out the money is
one thing. I would not order from this company again. I just wish that I had
got, what I thought I ordered. Yesterday was a very disturbing day and to
make matters worse I had another Canreefer visiting and wanted to show
off my order. So it was not just I, who was shocked by the order.
Sadly dissapointed,
Leah Brown

[cav~firez22]

Care to mention who the order came from? so others are more cautious when ordering from there?

(PM it)

[fencer]

Coral Master is pretty good

[christyf5]

Yep I've been disappointed ordering livestock. My first live order I ever had shipped arrived at about 60F, two of the bags didn't even have water in them and I proceeded to watch 2 of the three corals I had bought melt over the next few days. The third coral lasted another 2 weeks and croaked. There wasn't even any talk of credit/refund/replacement. I never ordered from them again and was nervous about getting livestock shipped ever again. In fact I don't think I had anything shipped for about 5 years after that.

I've also had frags shipped freshly cut, unmounted and rolling around in the bags. Nothing like having your $30+ frags RTN overnight all for the sake of a little piece of rock or some styrofoam

On the flip side, I've also had fantastic experiences with ordering stuff. Smart packaging with lots of heat packs and followups by the company I've ordered from. Its those companies that get my business now and I stay away from the others.

[digital-audiophile]

Were the frags $10 each?

[Leah]

Okay I bite? But no I wish.

[Okguy]

I'm pretty sure I know where you received the shipment from *edit* ok I guess I was wrong. I was disappointed with my most recent order as well. I ordered 4 things. The bags they came in were completely deflated (I'm pretty sure most things need oxygen to live). One died on the second day (1 day past their guarantee). 2 of the items I never ordered but because they were in such bad shape when they arrived, I couldn't tell for sure for about 3 weeks. And the 4th doesn't have as many heads a promised (2 when 5 are promised). What I'm going to do from now on is take a look at the vendor ratings here:

http://www.canreef.com/vbulletin/forumdisplay.php?f=138

Anyone with an unsatisfactory rating above 20% isn't meeting their customers’ needs properly and I will probably stay away to avoid disappointment.


HTH

Kevin

[fragNplug]

ouch.

[OceanicCorals-Ian-]

Originally Posted by Leah

Just wondering if anyone has ordered something and has been very disapointed? I recently placed an order and was shocked to put it
mildly. I received the shipment which I believed was to be sent overnight.
It was shipped monday but It did not arrive until wednesday. Needless to
say it was cold as ice. There was an item missing for starters then no
where on the box did it mention live goods. I paid 55.00 to have this
shipped to the Okanagan only to find mush inside. What I thought I was
getting, and what I got were totally different. I have ordered lots from other
companies with no problem. I had my heart set on the order, and for them
to blame it on the shipper is very sad in my eye's. Talk about an injustice
to the preservation of such beautiful creatures. I would think that if I were
in the business, I would put a lot more thought and care into the shipping
and handling. This whole thing makes me very sad, being out the money is
one thing. I would not order from this company again. I just wish that I had
got, what I thought I ordered. Yesterday was a very disturbing day and to
make matters worse I had another Canreefer visiting and wanted to show
off my order. So it was not just I, who was shocked by the order.
Sadly dissapointed,
Leah Brown

Leah,

Myself and I am sure everyone else is also waiting for your response here! Did I miss anything with my post of chronological communication? Was there any other hidden communication that I didn't know about? I expect an explanation.

[Treebeard]

Well done Ian! You have my respect and although I have never ordered from you, I admire anyone who is willing to lay it all on the line.