disappointed in stealth heater

[christyf5]

I doubt the darned thing is even 2 years old and its deader than a doornail. Tank is 76F this morning (and has been for many mornings according to my controller). My 10 year old Ebo Jager is still going strong, not quite strong enough to get 200gal up to temp though. Good thing I'm going to Victoria tomorrow, I can get another EJ hopefully.

[Veng68]

Yeah.... I hate to say it but they just don't make them like they used to. I have some old visi-therm heats and they are still working ....... probably 30 years old.

Also they had that little problem with exploding heaters........ or was that another company?

Cheers,
Vic

[christyf5]

Not sure, this one had a couple "warts" on it. At first I thought maybe they were snail eggs but they were definitely part of the heater. Guess something fried inside.

[JBAqua]

If it's a Marineland Stealth Pro, there was a voluntary recall of them last year. You could take to the store for a replacement heater of another type (Marineland has withdrawn the product). If you have any questions or have any difficulty getting it replaced, contact Marineland Customer Service.

I replaced both of mine with these: Aqueon Pro.

[MMAX]

I had no problems with my Stealth but got a replacement anyway. They gave me a Marineland Visa-Therm 400 watt unit, wasn't in my tank for 2 weeks and it crapped out. I still have the Stealth but haven't used it again. Heard some horror stories of the things exploding.

[christyf5]

Originally Posted by JBAqua

If it's a Marineland Stealth Pro, there was a voluntary recall of them last year. You could take to the store for a replacement heater of another type (Marineland has withdrawn the product). If you have any questions or have any difficulty getting it replaced, contact Marineland Customer Service.

I replaced both of mine with these: Aqueon Pro.

The store went under so I think I'm SOL but thanks for the info!

[MarkoD]

Take it to petsmart. They'll replace it no questions asked. It was recalled

[Aquattro]

Originally Posted by christyf5

The store went under so I think I'm SOL but thanks for the info!

I think any store that sells them will take it...

[Aquaria]

Just call marineland they will letu know what to do

[lee9]

This was the response I received from United Pet Group when I inquired.

"With a receipt, it is always easier and quicker to use the local store's
return policy. If they are unable to take care of you, then you may send
the unit to us. This will take a bit more time however. To take
advantage of the warranty, please mail in the unit and a brief
description of the problem. Our address is UPG, at 3001 Commerce Dr.,
Blacksburg, VA 24060. Attention warranty claims. Once received, a refund
or a replacement of same wattage will be sent. Please include your,
name, address, and phone number. We apologize for any inconvenience this
may cause you. If you have any questions, please let us know or call
1-800-338-4896.

Sincerely,
United Pet Group"

I just recently sent mine back directly to UPG because I got it used and didn't have a receipt. It cost me about $8.00 to send back via mail and they sent me a cheque for $38.00.