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#21
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Thanks for your honest feedback. I think it is important to share experiences both positive and negative. This hobby is great and little things can sour it for a person. Let’s face it, this hobby can be very expensive over time especially with higher end reef tanks. The number one rule in business is treat your customers with respect, honesty and you will continue to thrive. Quality products and customer service go a long way.
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300g Basement Reef - April 2018 |
#22
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Fair enough. I haven't had those experiences there but then again I've spent less than 4 digits in his store.
That said, I will agree with the dead livestock. I find it extremely unsightly staring dead fish in a tank but at least I can try to grab another fish from a different system in the store. |
#23
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Oh. I kinda forgot another point I wanted to bring up.
This has happened to me there as well but mostly with a friend I met in his store. He (Danny) has a funny way to recommend livestock to you. Basically, everything goes with everything in most instances. This friend I met there, Danny sold him hundreds or even thousands of dollars of fish in which they didn't last in his system. The guy was a bit of an impulse buyer meaning he just bought whatever he thought would look good in his tank. This was great business for Danny as it kept him coming back. He even bought a $2000 dollar Vertex light system in which Danny talked him into a mediocre razor shortly after. Basically, what I saw was the guy was really hook line and sinker there, pardon the pun. That Vertex light was high end and expensive, much better than the razor. But of course Danny wanted to unload those razors. He tried to unload one on me but i wanted to go with ethereals as they were newer with wifi. This was not the only instance. This other dude who spent probably tens of thousands there (according to Danny), came back one day and plopped down a bucket while I was there. Daniel told me that this guy bought it and it got beat the snot out of by another tang in the guy's tank. It was a large naso tang that was hangin on just barely when it arrived. He said he warned the guy but I knew better. There's no doubt he bought every fish and equipment from Wai's and Danny knew two big tangs were trouble. He just knew he could sell to this guy. And he knows he could sell something to anyone of us if you didn't know much better. I've heard of pet stores like Gold Aquariums that wouldn't sell you a fish if it were in bad health or incompatible. I have had these experiences starting out going to Wai's. I remember Danny would crack jokes as I left saying stuff like "Oh well, if that doesn't work you can just come back and buy more from me" or I would simply say ok I'll see you sometime and he would say "See you tomorrow". At the time I basically just smirked and didn't think anything of it but looking back, that seems about right. That was how he worked. |
#24
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Black tip aquariums. Or join calgary saltwater aquarium in facebook.
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#25
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I have had good success with Wais. I know what good livestock looks like and generally do my own research on products. I get along good with Danny because I dont do what alot of other people seem to do in there; dicker on price then walk out empty handed.
If something is priced too high I am honest and just say it's more money than I want to spend. I don't try to haggle him down on every item. I also try to buy something when I am in there. So far he hasn't steered me wrong, I dont waste his time, he doesnt waste mine, and we have a good buyer seller relationship.
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Ryan |
#26
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But some of us here know him in a different more personal way, behind the "Open" sign out front. |
#27
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stuff happens when you go outside Im a hustler / I'll hop in the ocean / sell a whale a splash |
#28
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After reading all these negative experience with Danny at Wai's
Have to put in my two bit opinion , Been customer at his store for the last 20 years , not a big spender, here and there, he always giving me helpful info and generous Remind you, he is in to make few bucks, lots of overhead , otherwise he won't be still in business , just to cover the rent alone . sure he dose try to sell the items is his stock, its understandable sorry to hear some folks has bad experience in his store so as the other fish stores SAM |
#29
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i get whats being said here but for lack of better words i have learned my lessons by being ignorant and lazy in the past. it's hard to put blame on someone trying to earn a living by suggesting products available in the store when the internet has literally thousands of product reviews and the forums as chalked full of user experiences. warranty issues are almost across the board handled the same way these days. if your gyre stops turning, you have to send it in. if your gen 4 radion has a led fail, you have to send it in. you basically make an agreement in buying these parts that any issues (including part replacement) are required to be sent in for diagnosis by the manufacturer. it sucks but it is the way it is regardless of whether the lfs has the parts on the shelf or not. i will say that dead fish in the stock tanks isn't always avoidable but seeing the same fish in a tank for a week would just quietly tell me not to buy fish there anymore. |
#30
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I'm also a long term customer of Wai's. 17 years at least.
I would be very disappointed if I went in to Daniel's store and he did NOT try to sell me something. It is something that every good store owner or employee should do. It's very telling for someone to say that they "don't give a rat's ass" about someone's business. Good business practice is about relationships and people, not products or price. If someone doesn't care about who they're buying from, how do they decide where to buy from? Wouldn't it be interesting if businesses could post experiences about interactions that they've had with various customers? Wai's is my first choice for buying. After that it's J and L because they're Canadian and offer fast shipping, great support and prices; next would be BRS because of their very helpful video series, next would be Reefsupplies.ca, next would be Bayside Corals, after that would be other Ontario vendors simply because of what I've read online. If/when I do buy another aquarium, I'll go to Concept first because they're local and I've heard enough good things about them. It's ok to have disagreements with vendors and suppliers. Just don't let a small problem give you cause to cut yourself off from an otherwise very enjoyable and educational hobby.
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Mitch |
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